Email tracking feature will only use addresses listed in [To] (will ignore [CC])

The setting is in: Administration Center > Features > General.

Email tracking feature will only use addresses listed in [To] (will ignore [CC]) enables you to track not only emails of the user in the To field, but eWay-CRM can also track the user whose email address is in the Cc field (or Bcc for outgoing emails only). More information about email tracking can be found in the Emails Tab article.

Click Email tracking feature will only use addresses listed in [To] (will ignore [CC]) to turn the function on/off.

If the function is turned on, your eWay-CRM system only tracks users in the To field of the email.

If the function is turned off, eWay-CRM tracks users in the To field of the email and in the Cc field of the email.

When you change the settings, be sure to click Save. For more information, go to Features.