Error During Import From Microsoft Excel / Print Labels and Envelopes
Description
The client log contains this error:
--- HASH: 1547F8EAA72185127F7212C56ACD1CB7 --- Unable to read data from Excel System.Data.OleDb.OleDbException (0x80004005): Unspecified error at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection) at System.Data.OleDb.OleDbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions) at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup, DbConnectionOptions userOptions) at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection) at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions) at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions) at System.Data.ProviderBase.DbConnectionInternal.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.OleDb.OleDbConnection.Open() at eWay.Core.DataImporter.ExcelDataReader.ReadData(String connectionString) at eWay.Core.DataImporter.ExcelDataReader.ReadDataFromFile(String filePath) --- END TRACE ---
Versions
All versions of eWay-CRM
Difficulty
Medium
Resolution
You need to install or reinstall Microsoft Access Database Engine 2010: https://www.microsoft.com/en-us/download/details.aspx?id=13255
- You have 64-bit Microsoft Office: You need to install 64-bit Microsoft Access Database Engine 2010.
- You have 32-bit Microsoft Office: You need to install 32-bit Microsoft Access Database Engine 2010.