eWay-CRM Online shows error related to web browser extensions
Description
When using eWay-CRM Online, the following error may occur:
Error: Failed to execute 'insertBefore' on 'Node': The node before which the new node is to be inserted is not a child of this node.
Version
All versions of eWay-CRM
Difficulty
Medium
Resolution
Many browser extensions modify the internal structure of a webpage. This can disrupt the functioning of a web application like eWay-CRM Online because "it doesn't have its elements where it placed them."
Option 1: Run the Browser in Private Mode
The solution is usually to open eWay-CRM Online in a browser without any extensions. This can be easily done by launching the browser in incognito/private mode, which typically disables most extensions. Here are instructions for the most common browsers:
Microsoft Edge
Click on the more options in the top right corner of the browser and then select New InPrivate window. You can also open an incognito window with the shortcut CTRL + SHIFT + N.
Google Chrome
Click on the more options in the top right corner of the browser and then select New incognito window. You can also open an incognito window with the shortcut CTRL + SHIFT + N.
Safari
In the Safari application, click on File in the top menu and then select New Private Window.
Firefox
Click on the more options in the top right corner of the browser and then select New Private Window. You can also open an incognito window with the shortcut CTRL + SHIFT + P.
Option 2: Browser Without Extensions
If the first option doesn't help, try the following steps:
Use a Different Browser: Launch eWay-CRM Online in a browser without any extensions installed.
Disable Extensions One by One: Gradually disable each extension in your browser to identify which one is causing the problem. Here are links to articles describing how to manage extensions for individual browsers:
If the problematic extension is essential for your work in CRM, you can contact our technical support to request an evaluation of the extension for possible compatibility development.