It can happen that way of opening items from links does not suit you anymore and you want to change it in your web browser - see Create Item Links and Open Them. This article shows you how to delete your preferences.
All versions of eWay-CRM
Go to your default web browser and open this link: https://open.eway-crm.com/.
You will see this site:
Click Delete My Preferences and the web browser will not remember your last choice anymore and you will be able to select a new way how to open items from links.