The error might appear when an email is being uploaded to the server.
The error log contains:
--- [HASH: 855A9FB1180185845DB87C130F2B513E]--- Synchronization failed eWay.Core.Exceptions.StoreException: Uploading of items failed. ---> System.InvalidOperationException: Item with GUID 'c2cfd8b5-6738-11e7-8112-005056a14770' was not found in 'C:\Users\username\AppData\Roaming\Memos\eWay\Email\c2cfd8b5-6738-11e7-8112-005056a14770.msg' v eWay.Core.CachedDataInterface.Triggers.CheckBinaryDataBeforeMetadataUpload.CheckFileInTemp() v eWay.Core.CachedDataInterface.Triggers.CheckBinaryDataBeforeMetadataUpload.Execute() v eWay.Core.CachedDataInterface.CachedItemStore.ExecuteTriggers(Dictionary`2 triggers, OutlookItem diItem, Application olApplication, Nullable`1 serverItem, Object additionalParameters) v eWay.Core.CachedDataInterface.CachedItemStore.ExecuteBeforeSaveToRemoteTriggers(OutlookItem remoteItem, Application olApplication) v eWay.Core.CachedDataInterface.CachedItemStore.SaveLocalItemToRemoteStore(Application application, SynchronizationItem synchronizationSetting, OutlookItem localItem) v eWay.Core.CachedDataInterface.CachedItemStore.UploadItem(Application application, ItemVersion item, Boolean remove) --- End of inner exception stack trace --- v eWay.Core.CachedDataInterface.CachedItemStore.UploadItem(Application application, ItemVersion item, Boolean remove) v eWay.StandardEdition.Synchronization.SynchronizeThread.<>c__DisplayClass66_0.b__0() v eWay.Core.Data.TransactionRepeater.RunInTransaction(Func`1 transactionCommands, Boolean allowBulkInsert) v eWay.StandardEdition.Synchronization.SynchronizeThread.UploadItem(Boolean& synchronizationOK, Boolean& newData, DateTime till, Application outlookApplication) v eWay.StandardEdition.Synchronization.SynchronizeThread.TryUploadItem(Boolean& synchronizationOK, Boolean& newData, DateTime start, Application outlookApplication) v eWay.StandardEdition.Synchronization.SynchronizeThread.UploadItems(Boolean& synchronizationOK, Boolean& newData, List`1 lastUploadedItems, Application outlookApplication) --- END TRACE ---
All versions of eWay-CRM
The error is caused by the missing file in %USERPROFILE%\.eWay-CRM\Upload and %USERPROFILE%\.eWay-CRM\Email (former %APPDATA%\Memos\eWay\Upload (folder was called Temp previously) and %APPDATA%\Memos\eWay\Email).
eWay-CRM creates temporary files in %USERPROFILE%\.eWay-CRM\Upload before they are uploaded to the server. It may happen that some tools delete temporary files to free up disk space before eWay-CRM finishes their upload to the server. It may also happen that OUTLOOK.EXE process is killed by the user before the e-mail is stored into those folders. Emails will not be saved nor in %APPDATA%\Memos\eWay\Upload or %APPDATA%\Memos\eWay\Email and cannot be uploaded to server.
- Find email by its GUID in Emails list - see How to Search Using Unique Identifier (GUID) in eWay-CRM.
- Delete email from eWay-CRM and save it again.