What to Do When Antivirus Software Identifies eWay-CRM Installation as Virus / Malware

Description

Antivirus software is using different ways to identify viruses, but sometimes, file can be identify as virus incorrectly (false positive).

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

If you are using AVG software, you can report this false positive identification here: https://www.avg.com/en-us/false-positive-file-form

You should follow these steps if you are having issues installing eWay-CRM related to incorrect virus identification:

• Check that your antivirus software has up-to-date definitions.
• You should download eWay-CRM installation file only from https://www.eway-crm.com.
• Installation file has to be signed by eWay System s.r.o.
• You can check installation file using online services, such as https://www.virustotal.com/.

If the antivirus software still indicating eWay-CRM installation file as virus, please make a printscreen of this error and send it with the version of your antivirus software and version of eWay-CRM to this address: [email protected]. We will analyze the issue.