Outlook does not start and the splash screen is stucked on Processing...

Description

Outlook cannot start and the user can see only this or a similar splash screen:

Version

All versions of eWay-CRM

Difficulty

High

Resolution

Try:

• Run Outlook in safe mode
• Run Outlook with a new empty profile

Run Outlook in safe mode

Follow the instructions in this article: How to run Outlook in safe mode

If Outlook opens in this mode, try to close it and open it in a standard way.

Run Outlook with a new empty profile

In Windows Run insert and confirm:

outlook.exe /PIM Empty

If Outlook opens in this mode with eWay-CRM, try to deactivate other non-standard add-ins (e.g. Outlook Social Connector) and try to open Outlook again with your standard profile.