I Cannot Access eWay-CRM Mobile on Android or iOS

Application cannot connect with server.

You can also experience the error when you are using HTTP authentication on your server (e.g. Windows Authentication) and you are using eWay-CRM lower than 5.1 - in this case, you only misspelled credentials (Windows Authentication needs user name without domain, so you type in only "username" not "DOMAIN\username"). If you do not know whether you are using the authentication, please contact your administrator.

Web service could be misspelled when you type it in your eWay-CRM Mobile, or the web service does not exist.

The other cause can be that you are offline. Some public WiFi needs you to go to the internet browser and accept its conditions. After this acceptance, you will be online.

Server name is inserted correctly, but is not accessible via internet (e.g. via cellular data). You need to consult the connectivity with your administrator. Solutions can be:

• Connect to eWay-CRM only on your company WiFi (via local network).
• Use VPN tunnel to company network.
• Administrator may try to set remote accessibility of the server via internet.

The error may also happen when the domain name is not same as server name on HTTPS certificate. The issue will remain until the domain name will be same as server name on HTTPS certificate. For more information, go to How to Correctly Work With HTTPS Certificates.

Your eWay-CRM has not enough licenses for all users who want to use eWay-CRM Mobile.

You can change the setting of licenses in Administration Application to set licenses only for currently active users, or you can buy additional licenses. If you do not have permissions to Administration Application please contact your eWay-CRM administrator or our technical support.

Your eWay-CRM has not enough licenses for all users who want to use eWay-CRM in Outlook. It can cause inaccessibility of eWay-CRM Mobile.

You can change the setting of licenses in Administration Application to set licenses only for currently active users, or you can buy additional licenses. If you do not have permissions to Administration Application please contact your administrator.

Your eWay-CRM has not enough licenses for all users who want to use eWay-CRM Web Access. It can cause inaccessibility of eWay-CRM Mobile.

You can change the setting of licenses in Administration Application to set licenses only for currently active users, or you can buy additional licenses. If you do not have permissions to Administration Application please contact your administrator.

Android: eWay-CRM Mobile is not supported. Please contact eWay-CRM Support Team.

iOS: We could not find the eWay-CRM web service. Please, check your internet connectivity.

This might not be an error, your eWay-CRM just does not support the service that is necessary for eWay-CRM Mobile. Please contact our support team with a request to install this service. If eWay-CRM was available on your server previously, please continue reading.

The issue can be caused by slow server. Application tries to verify the login credentials with server, but the server does not answer in time. Because of it, eWay-CRM supposes that the required service is not available. Please, try to logged in again, right away. The administrator should consider to prevent sleep of WCF service and Web Service on console for management of IIS server.

Only on Android phones.

This could be manifestation of hacker attack or just incorrect server configuration. You need to consider whether the certificate is correct. For more information, go to How to Correctly Work With HTTPS Certificates.

Only on iOS phones. Instead of "servername.com", there will be real server name.

If your server/IT administrator does not specifically allow you to do it, do not accept the notice and do not trust the server. For more information, go to How to Correctly Work With HTTPS Certificates.