eWay-CRM lists cannot be shown due to the error "An add-on for this website failed to run. Check the security settings in Internet options for potential conflicts."

Description

If you want to display a module's list in eWay-CRM, you won't see it. Instead of it, the system show this text: "An add-on for this website failed to run. Check the security settings in Internet options for potential conflicts."

Version

All versions of eWay-CRM

Difficulty

Low

Resolution

You need to add the 127.0.0.1 address to the Internet options of MS Internet Explorer as a trusted site. This address is used for the eWay-CRM local web server that is needed for the lists and their correct function.

1. Go to Internet options of MS Internet Explorer, find the Security tab and select Trusted sites. Then, click the Sites button.



2. Insert the 127.0.0.1 value to the address field and confirm it by Add. The issue should be solved.