Resolution of general integration issues with MS Outlook


If you are receiving irregular issues of the ComException type during work with eWay-CRM, e.g., during synchronization or during opening and saving, it is possible that this issue is connected with the damaged MS Outlook profile.


All versions of eWay-CRM




Option 1: Try to repair the data file

In the installation folder of Microsoft Office, there is the SCANPST.EXE file that enables you to scan and repair issues in the data file that is related with the email address. In some cases, this tool can solve the problem.

Option 2: Creating a new profile

The most effective way is the resolution recommended by Microsoft. It is the recreating of the proflle and remapping of email addresses to the new profile.

After email mapping, MS Outlook will synchronize all data. Microsoft Exchange, Kerio and other similar services will download all data - emails, tasks, calendars, etc. If you are using IMAP or POP3, these services synchronize only emails, because they don't enable more. Your tasks, calendars and others will remain in old profile.

To create a new profile, go to Windows Control Panel and select Mail, then click the Show Profiles... button. In the new window, click Add... and follow the guide.

Option 3: Deactivate other add-ins

Some applications can negatively influence Microsoft Outlook and eWay-CRM. You can find their list in this article: Compatibility of eWay-CRM with other applications.