Error during writing a text into the Note field after the AVG update

Description

The log will display this error:

*** EXCEPTION ***
Message: System.AccessViolationException: Attempted to read or write
v protected memory. This is often an indication that other memory is corrupt.
v System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
v System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
v System.Windows.Forms.Control.DefWndProc(Message& m)
v System.Windows.Forms.Control.WmKeyChar(Message& m)
v System.Windows.Forms.Control.WndProc(Message& m)
v System.Windows.Forms.TextBoxBase.WndProc(Message& m)
v System.Windows.Forms.TextBox.WndProc(Message& m)
v DevExpress.XtraEditors.Mask.MaskBox.BaseWndProc(Message& m)
v DevExpress.XtraEditors.Mask.MaskBox.MaskStrategy.SimpleStrategy.DoWndProc(Message& m)
v DevExpress.XtraEditors.Mask.MaskBox.WndProc(Message& m)
v DevExpress.XtraEditors.TextBoxMaskBox.WndProc(Message& msg)
v System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
v System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
v System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Version

All versions of eWay-CRM

Difficulty

Low

Resolution

You need to create an exception for eWay-CRM. Before changes, please turn off MS Outlook to influence the system after changes and its new launch. Follow these steps:

    1. Select Options in the AVG main window and then click Advanced settings... in the menu.

    1. In the Advanced Settings of AVG Internet Security, go to the Exceptions section.
    2. Add a new exception using the Add exception button.

    1. Select the Application or File type, mark the Even when the file has been changed or updated option and keep other options marked. You need to select the file you won't test. In this case, it is eWayAgent.exe and you can find it in the main folder of eWay-CRM.

    1. When you confirm new exception, you will see it in the list of exceptions.

  1. Confirm your choice and launch MS Outlook.