eWay-CRMKnowledge Base
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  • Documentation
    • Introduction
      • Description
      • How to Start Working With eWay-CRM
      • Who Is eWay-CRM Designed for?
      • How Can eWay-CRM Help You?
      • Technical Specification
      • Changelog
      • How to Purchase eWay-CRM Premium
    • eWay-CRM Account Sign up
      • eWay-CRM Account Sign Up
    • Installation
      • Prerequisites
      • Client Installation
      • Server Part Installation
      • Getting Started With eWay-CRM
    • eWay-CRM Desktop
      • Description
      • Modules
    • eWay-CRM Online
      • Description
      • Modules
    • eWay-CRM Mobile
      • eWay-CRM Mobile Introduction
      • Installation and Initial Synchronization
      • Update of eWay-CRM® Mobile
      • Getting Started With eWay-CRM Mobile
      • Add and Edit Items of Main Modules (Contacts, Companies, Deals and Projects)
      • Share Contacts Between eWay-CRM Mobile and Other Android Applications
      • Identify Caller From Your eWay-CRM Contacts and Easy Dialing on iPhone
      • HUB in eWay-CRM Mobile
      • Tasks Module Introduction
      • Add and Edit Journals, Documents, Photos
      • Journals Automatically Created After Phone Call (on Android)
      • Download, Open and Share Documents
      • Set and Send Error Log
      • How to Correctly Work With HTTPS Certificates
    • Admin Center
      • Administration Center Introduction
      • 1. Users and Permissions
      • 2. Customizations
      • 3. Billing
      • 4. Updates
      • Old Administration Settings
    • Add-ins
      • Automatic Item Categorization According to User Categories
      • Customization of Functions
      • eWay-CRM API
      • eWay-CRM Gate
      • GDPR
      • Integration With Leady.com
      • Integration with Mailchimp
      • Integration With Make.com
      • Integration With Microsoft SharePoint
      • Integration With Microsoft Teams
      • Integration With QuickBooks
      • Integration With WordPress
      • Integration With Zapier
      • eWay-CRM Online for Outlook
      • Phone Calls in eWay-CRM
      • PowerBI
      • Task Reporting
      • Team Members Notification About New Items in Project
  • How to Use eWay-CRM
  • Tutorial Videos
  • FAQ
    • Tips
      • How to Find the Application Error Log
      • How to Find the Setup Log
      • How to Start Remote Support Using TeamViewer
      • How to Set or Change Web Service Address
      • How to upgrade Microsoft SQL Server from 2005, 2008, or 2008 R2 to 2012
      • Manual installation of eWay-CRM when process cannot pass through the web service connecting malfunction
      • Restore the default dialog layout
      • Sending log by email
      • Repairing Microsoft Office
      • Open Lists in New Window (Outside Microsoft Outlook)
      • Turn on the Diagnostic Log
      • How to backup personal folders with tasks and contacts in Microsoft Outlook
      • How to archive items in Microsoft Outlook
      • How to create task from an email?
      • How to set notification about email delivery
      • How to create your own email signature
      • How to allow compression of data transfer on eWay-CRM Web Service
      • How to create shortcut for eWay-CRM item on the Desktop
      • How to activate eWay-CRM add-in on the terminal only for selected users
      • How to Empty Auto-Complete List in Microsoft Outlook
      • Text is being trimmed during the import from Microsoft Excel
      • How to Create Crash Dump File for Microsoft Outlook Troubleshooting
      • How to Search Using Unique Identifier (GUID) in eWay-CRM
      • How to Publish Your Custom Views to Other Users
      • How to Turn On Diagnostic Log for TAPI Communication
      • How to Secure eWay-CRM Using SSL Certificate
      • Error: Installation failed with error code '1618'.
      • What Development Tools should be Used to Create Custom Reports
      • How to Find the List of Active Addins in Microsoft Outlook
      • How to Check SMTP Configuration
      • How to Install eWay-CRM in Offline Mode
      • How to Send Us Feedback
      • How to Activate eWay-CRM API Help
      • How to Restart eWay-CRM Web Service
      • Identification of Errors When Libraries Are Loaded While Launching eWay-CRM (FUSLOG)
      • How to Get More Information About Microsoft Outlook Crash in the Windows Event Log
      • How to Upgrade Office from 32bit to 64bit
      • How to Switch to the eWay-CRM Old Look
      • How to Stop eWay-CRM Web Service and eWayTimer
      • How to import MSG files to eWay-CRM
      • How to Export Data From eWay-CRM
      • How to Find Web Service Address
      • Recreate Database Structure
      • How to Find Out What Documents/Emails Occupy the Most Space in Your Database and How to Delete Them
      • How to Find Web Service URL (Address)
      • How to Obtain the GUID of a Dropdown Value
      • How can I downgrade from paid version to eWay-CRM free?
      • How to Find the Database Name of a Default or Custom Field
    • Installation
      • Error 1602 during eWay-CRM installation
      • Error 1603 during eWay-CRM installation
      • Error 1706 during eWay-CRM installation
      • Error 3010 during eWay-CRM installation
      • Error 2738 during eWay-CRM uninstallation
      • Error 28111 during eWay-CRM installation
      • Error -2068119551 during eWay-CRM installation
      • Error -2068578304 during eWay-CRM installation
      • Error -2147023294 during eWay-CRM installation
      • eWay-CRM cannot be uninstalled
      • WMI "Invalid class" error
      • Error during installation: None of the supported Microsoft Outlook versions (2003-2013) has been found
      • eWayTimer cannot launch
      • Error during attempt to update of eWay-CRM - The extended attributes are inconsistent
      • Failing installation - the MSI issue/incorrectly uninstalled eWay-CRM
      • Error during attempt to update of eWay-CRM - Not specified arguments for uninstalling eWay
      • 0x800f0906 error during installation of .NET Framework on Microsoft Window 8.1
      • Wrong Credentials After the Update to eWay-CRM 4.4
      • Common Problems During eWay-CRM Update
      • Error: eWay-CRM Updater Service Is Not Running
      • Check Installed Roles in IIS Before eWay-CRM Server Installation
      • Error During Installation Caused by Invalid Scheduled Task in Windows
      • Installation Error: 0x80070643 - Fatal error during Installation
      • Error 0x80070652 During eWay-CRM Update
      • Install eWay-CRM With Fulltext Search Using SQL Server Full-Text
      • What to Do When Antivirus Software Identifies eWay-CRM Installation as Virus / Malware
      • How to Run eWay-CRM Installation in "Silent" Mode
      • Installation of eWay-CRM on Terminal Server
      • How to Repair .NET Framework
      • How to Create API User
      • What is bundle.exe?
    • Database
      • Manual installation of Microsoft SQL Server Express
      • Execution of user code in the .NET Framework is disabled. Enable "clr enabled" configuration option
      • Problem executing trigger 'eWaySP_SumarizeCartsPricesOnProjectsAndLeads'
      • Synchronization error during project erasing FK_EWD_TeamRoles_EWD_RelationData
      • Synchronization error: An error occurred in the Microsoft .NET Framework while trying to load assembly id 65555 / 65545.
      • eWay-CRM synchronization malfunction - Could not find stored procedure 'eWaySP_SendMail_Clr'
      • Dialog, that opens after eWay-CRM initialisation, doesn't contain any eWay-CRM instances
      • The file XXX.ost is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer.
      • Malfunction of a connection with database - SQL Management Studio shows "Suspect" database
      • "Work flow step is not defined!" error
      • Fixing LocalDB instance of eWay-CRM Desktop database
      • Connection with local database is not working
      • Restore Deleted Item
      • Error: 'PRIMARY' filegroup is full
      • Merge Duplicates in Database
      • SQL Server Doesn't Start on Windows 11
      • Error "UNSAFE ASSEMBLY permission was denied on object 'server', database 'master'" during synchronization of eWay-CRM Desktop
      • How to recreate the local database and synchronize it again
    • Microsoft Outlook
      • Outlook 2013 opens item lists in an web browser
      • eWay-CRM Add-in Won't Load After the Start of Microsoft Outlook
      • Email cannot be saved to eWay-CRM: Unable to save e-mail without hash
      • Email Tracking Doesn't Work Even Though It Is Turned on in eWay-CRM Settings
      • Synchronization error during automatic task creation from workflow (0x8000FFFF) / Application error during work with a task (0x8000FFFF)
      • There is no eWay-CRM tab system in the dialog when you create a new task
      • Sent Emails Are Not Automatically Saved in eWay-CRM Even Though Automatic Tracking Is Turned on and eWay-CRM Is Asking on Superior Item During Sending
      • Error in action during the changing workflow status
      • I cannot see any eWay-CRM module list
      • Resolution of general integration issues with MS Outlook
      • Assigned task is deleted from eWay-CRM after sending
      • I cannot see eWay-CRM toolbars in MS Outlook (addin disabled)
      • Error after clicking the Project icon (The value is outside the expected range)
      • Error: This operation has been cancelled due to restrictions in effect on this computer
      • eWayAgent.exe crashes a moment after MS Outlook is launched
      • eWay-CRM lists cannot be shown due to the error "An add-on for this website failed to run. Check the security settings in Internet options for potential conflicts."
      • The eWay-CRM login is not working
      • Incorrect contacts set - synchronization rewrites phone numbers without the plus symbol
      • There is no Superior item in tasks, calendar and emails (no error in the log)
      • There is no Superior item in tasks, calendar and emails (error in the log after eWay-CRM start if you are using IMAP)
      • System.OutOfMemoryException error during displaying of the emails list
      • Opening of Emails in MS Outlook Is Slow After the Installation of eWay-CRM
      • eWay-CRM Cannot Finish Initial Contact Import
      • Emails Are Left Unprocessed in eWay-CRM Folder in Sent
      • Random error when you try to send an email
      • Error: Unable to compute hash, because recipients or sender is null
      • If you update MS Outlook 2010, it will launch in safety mode and you won't be able to see eWay-CRM
      • Microsoft Outlook 2003 Shows Error During Emails Tracking
      • Error of Tracking Emails While Email Is Sent
      • Microsoft Outlook 2013: Sent Emails Have No Superior Item If You Are Using IMAP
      • Error "We need to know who to send this to" when you mark the task as completed
      • eWay-CRM add-in is launched twice in MS Office 2007
      • Microsoft Outlook shows protocol warning while clicking the hyperlink in the email from eWay-CRM
      • Microsoft Outlook is Freezing, Crashing or Slow
      • After Installation of eWay-CRM, Sent Emails Are Returning to the Inbox
      • 0x80131401 error when you click the module icon in eWay-CRM after installation
      • Error: "Invalid class string (Exception from HRESULT: 0x800401F3 (CO_E_CLASSSTRING))"
      • Email received from a sender using Outlook includes a Winmail.dat attachment
      • eWay-CRM toolbar icons in Microsoft Outlook 2007 do not work when you click them
      • Error while sending invitation
      • Error while working with tasks: "This item cannot be displayed in the Reading Pane."
      • Error (0x80004005): Could not save MSG file: MAPI_E_CALL_FAILED
      • Error "The RPC server is unavailable. (0x800706BA)" while working with eWay-CRM items
      • I click eWay-CRM tab, but the ribbon won't appear
      • Microsoft Outlook 2016 freezes when you want to open email, calendar or task
      • Email sent from the second IMAP account is received by your main Microsoft Exchange account (as hidden copy) on Microsoft Outlook 2010
      • Sent email is automatically saved to eWay-CRM when IMAP (Gmail) mailbox is used even though you press Cancel before sending in the superior item selection dialog
      • Microsoft Outlook 2010 Does Not Display All Results During the Search
      • Error When trying to display eWay-CRM List
      • Microsoft Outlook Is Partly Displayed in Swedish
      • Microsoft Outlook Crashes When You Click on Reports Module
      • Error During Contact Synchronization
      • How to deactivate eWay-CRM add-in on the terminal only for selected users
      • eWay-CRM Add-in Is Not Loaded After New Launch of MS Outlook 2013 and Higher
      • eWay-CRM Add-in Won't Launch After Start of Microsoft Office 2013 or 365
      • Troubleshooting Email Tracking
      • Some Sent Emails Are Remaining Saved in the Draft Folder
      • Error When You Try to Synchronize Task to Microsoft Outlook
      • Issues associated with Microsoft Office 365 update (Version 1808)
      • Error During Synchronization of Tasks or Contacts because of a conflict in Outlook
      • Incorrect Display of Fonts on Computer With Two or More Monitors With Different Resolutions (High DPI)
      • Microsoft Outlook Crashes While Clicking on Archive When the Email Is Opened From eWay-CRM
      • Error: Office 2019 scheme 6 is not implemented
      • Resolving Memory Issues Under Outlook.exe Process
      • How to Make Size of Outlook Data File Lower
      • Empty Panel of eWay-CRM Online for Outlook
      • eWay-CRM Online Icons Are Gray in Desktop Outlook
      • New Outlook and eWay-CRM Desktop
      • "The operation failed." Error When Sending an Email
      • Web Access Shows When You Open Outlook With eWay-CRM
      • "Couldn't find a compatible Webview2 Runtime installation to host WebViews." Error
      • Email Is Saved More Than Once in eWay-CRM
      • "Cannot add to the server Junk Email Lists" Error While Synchronizing Contacts With Outook
      • eWay-CRM Desktop add-in cannot be activated due to missing log4net library
      • Invoke the Initial Synchronization
      • Insufficient Disk Space on Local Database
      • How to identify contacts that are synchronized with eWay-CRM in Outlook
      • How to run Outlook in safe mode
      • Outlook does not start and the splash screen is stucked on Processing...
      • How to turn on dark mode for eWay-CRM Outlook
      • Transition from Exchange (or any other provider) to Office 365
      • Microsoft Office has identified a potential security concern
      • The eWay-CRM bottom panel cannot be displayed in the email window.
      • User removed eWay-CRM Add-in from Outlook and it is now not visible in the list even after reinstallation
      • Differences between phone number formatting in eWay-CRM Desktop and Online
    • Synchronization
      • Database synchronization doesn't run - insufficient system resources
      • Synchronization malfunction after eWay-CRM update - "Cannot create column OwnerGUID for the table Relations"
      • Synchronization error - Attachment not found
      • Synchronization Error While Adding Time Sheet
      • The "Connecting..." status is often displayed and then you see "Last synchronization" during eWay-CRM synchronization
      • Synchronization error "Unable to cast COM object"
      • Synchronization time-outed by server
      • Synchronization Error: Local item is newer than server item
      • Error During File Upload - Fille Cannot Be Found in Temporary Folder
      • Synchronization Error: "Interface not supported"
      • Synchronization Error: Cannot insert duplicate key row in object 'dbo.ModulePermissions' with unique index 'IX_ModulePermissions_Rule'
      • Synchronization Error - Document Revision Cannot Be Synchronized
    • Server
      • After update eWay-CRM to the 3.9 version, the Country field in the Company window changed from text field to select list - some countries weren't transferred
      • Server procedure DeleteOldDatabaseBackupFiles is failing
      • Error during the transfer of a file from the database to the hard drive
      • Activate eWay-CRM API (WcfService) on the server
      • Error on Deals: Column 'ColumnName' is editable
      • Requested Registry Access Is Not Allowed Error During Installation of Web Service
      • When You Change Hardware or Installation Folder of eWay-CRM Web Service, License Does Not Work
      • Access Denied Error During CheckStatus Call
      • Server Update Fails During Database Backup
      • Error While Updating to Newer Version
      • Procedure to Reset Default Values of Currency Columns
      • How to Set Access to the Licence Server Using Proxy When Web Service Cannot Download Licence Key
      • How to Start Update Again When There Was Error During First Attempt
      • eWay-CRM Server Fine Tuning
      • How to Create Self-signed SSL Certificate on Local IP Address
      • Send Email Notifications Using Office 365
      • eWay-CRM Desktop Requires Authentication (or 2FA) on Every Launch
      • Disable IP Check
      • How to Deactivate System Triggers
      • How to set web service to contain update files for eWay-CRM Desktop
      • Error 404.3 while calling API.svc or InsecureAPI.svc
      • How to install missing tasks for monitoring the eWayTimer service
      • No email with a verification code is received when you try to reset the password during the login
      • Hyperlink format in emails
      • There is not enough space on server database
      • Install 64-bit Microsoft Access Database Engine 2010 on a server with a 32-bit version
      • Restart SQL Server where the eWay-CRM application is running
      • How to set web service using Gmail for outgoing e-mails
      • How to configure SMTP using Active24 service
      • SQL Backup process does not create differential backups but only full backups
      • On premise servers: After the update, links from open.eway-crm.com opened in Online do not work / Old links with /WA return a 404 ASPX error
    • Client
      • Error during writing a text into the Note field after the AVG update
      • Error During Import From Microsoft Excel / Print Labels and Envelopes
      • Email Cannot Be Marked as Kept Offline
      • Wrong Order of Items in List Due to Empty Values
      • eWay-CRM Is Displayed in Different Languages at One Time
      • Error During Deleting Item in the List or During Opening Its Context Menu
      • I Cannot See Custom Fields While Designing Form
      • Delete Preferences While Opening Items From Links in Web Browser
      • How to Get to DevTools Console (F12) in eWay-CRM Desktop
      • How to import data from the previous eWay-CRM account
      • Item detail in the old look does not show value fields (note, etc.)
      • I don't see items even-though I have enough permissions
      • Cases where the completion of required fields cannot be enforced
      • Update of the EWAYSQL LocalDB instance to version 2025
    • Microsoft Word
      • Error When Saving Document in Microsoft Word to eWay-CRM Using eWay-CRM Ribbon in Word
      • The file exported to Word is opened in the web browser as XML
    • Microsoft Excel
      • "There is no data in Excel file to be imported" Error While Importing From Excel
    • Administration Center
      • Error During the Status Change in Deal Workflow
      • Error When Standalone Administration Application Is Opened
      • List of Files or 403.14 Error Is Displayed Instead of Administration Center
      • How to Sign in to Old Admin Center Using the Web Service Address
      • Old Admin App Shows Blank Sign-in Dialog on Server
      • How to Find the Error Log of Administration App
      • How to Get old standalone administration application (Admin Center)
    • Professional email
      • If you upload a picture to email campaign through Professional email, the gallery window remains empty in eWay-CRM
      • Error while reopening the window for editing Professional email
      • Error "Unable to connect to email marketing service."
      • Error When You Are Creating Professional Email Campaign (Before Loading of the Campaign Edit Window)
      • How to Get the Access to emailkampane.cz Administration
      • Connect the existing emailkampane.cz account to eWay-CRM
    • eWay-CRM Mobile (Android a iOS)
      • Creating New Journal After Phone Call Does Not Work
      • I Cannot Access eWay-CRM Mobile on Android or iOS
      • Installation of eWay-CRM Mobile on BlackBerry Phone With BlackBerry OS
      • Active and Inactive Deals or Projects Are Incorrectly Filtered on eWay-CRM Mobile
      • API Does Not Give Out Items List of Module - eWay-CRM Mobile is Stucked in Initial Synchronization
      • Synchronization Cannot Pass Through Module Repeatedly (Database Contains Duplicate Relations)
      • How to Share Analytics Data With Developers on iOS
      • How to Dictate Journale Note on Your Phone
      • How to Solve Some Issues of eWay-CRM® Mobile Synchronization
      • iOS Does Not See Web Service on Local Network Even Though Browser Can Open It
      • Notifications (Reminders) of Tasks Are Not Displayed
      • Android Applications Doesn't Synchronize on Some Devices When the Phone Storage Is Almost Full
      • Journals Automatically Created After Phone Call Does Not Pop Up
    • Basic version
      • Lists of items display "Your trial period (Wednesday, December 31, 2014) is expired."
      • How to backup and restore data in eWay-CRM Basic
    • eWay-CRM Online
      • New User Cannot Login to Web Access
      • List of Items Cannot Be Displayed
      • How to switch account in eWay-CRM Online for Outlook
      • eWay-CRM Online add-in for Outlook: Some functions are not avilable
      • How to Connect to On-premise Web Service in eWay-CRM Online add-in for Outlook on Mac
      • How to open Developer tools in New Outlook (One Outlook)
      • eWay-CRM Online shows error related to web browser extensions
      • How to Open the DevTools Console (F12) in eWay-CRM Online
      • eWay-CRM (Microsoft 365) requires admin consent
    • Cloud
      • Domains used for e-mail notifications on cloud
      • Cloud Security
  • eWay-Books
  • Blog
  • GitHub
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