Minimum System Requirements

The consequential listing requires minimal HW and SW configuration in order to run the system.

Server

Software Requirements*

  • Server in English or Czech
  • SSL certificate
  • Windows Server 2008 R2 SP1 and higher (Windows Server 2008 SP2 is supported up to 7.3 version)
  • Internet information services (IIS) in version 6.0 and higher
  • Microsoft SQL Server 2012 and higher (2008 was supported up to version 8.3, 2005 was supported up to version 6.1) for a fresh install on the customer's server
  • When a database is migrated from our eWay-Cloud, Microsoft SQL Server 2022 or newer is required
  • Microsoft SQL Server Express is recommended for only up to 5 users
  • Installed Microsoft Management Studio
  • Microsoft .NET Framework 4.7.2 and higher (.NET Framework 4.0 is used up to 6.0 version)
  • If you install a standalone Administration Application on your server, you need Microsoft .NET Framework 4.8.
  • Allowed SMTP communication from SQL and application server for email notifications.
  • SMTP Server / Relay
  • Allowed communication between SQL server and application server if they are not on the same hardware.
  • Allowed communication with license server.

Hardware Requirements

  • Intel Quad-Core Xeon 2.5 GHz CPU
  • RAM requirements for SQL Server:
Less than 5 users Less than 25 users Less than 50 users 50 and more users
1 GB RAM (SQL Express can be used) 6 GB RAM 12 GB RAM 16+ GB RAM
  • RAM requirements for IIS application and eWayTimer:
Less than 5 users Less than 25 users Less than 50 users 50 and more users
500 MB RAM 2 GB RAM 4 GB RAM 6+ GB RAM

Client - eWay-CRM Desktop

Software Requirements*

    Operating system:

    • Microsoft Windows 7 and higher
    • Microsoft Windows Server 2008 R2 and higher


    Others:

    • Microsoft Outlook 2003/2007/2010/2013/2016/2019/2021 or Microsoft Outlook 365
    • .Net Framework 4.8 (.NET Framework 4.0 is supported up to 5.3 version, .NET Framework 4.5.2 is supported up to 6.1 version)
    • SQL Server 2012 and higher (SQL Server LocalDB 2019 or 2012 is automatically installed based on version of Windows)
    • Allowed communication of client application with server = cannot be blocked by the firewall, proxy, etc.
    • eWay-CRM Desktop works on ARM64 processors (eg. M1, M2 or SQ1) only in 32bit version, this platform is still not fully supported and we do not recommend to use it (see Windows on ARM64 for more information).

    Hardware Requirements

    • Intel Core 2 Duo 2 GHz CPU
    • 1.5 GB of free RAM and higher (minimum is 8GB installed RAM, 16GB is recommended)
    • 500 MB and more of free space on HDD (SSD is recommended, the whole size depends on the size of a database)
    • 1024x768 resolution
    • Connection to a network

    Hardware Requirements Using Terminal Services

    • Intel Quad-Core Xeon 2.5 GHz CPU
    • RAM requirements for SQL Server:
    1 user Less than 10 users Less than 25 users 25 and more users
    1 GB RAM (SQL Express can be used) 6 GB RAM 12 GB RAM 16+ GB RAM
    • RAM requirements for application:
    1 user Less than 10 users Less than 25 users 25 and more users
    500 MB RAM 2 GB RAM 4 GB RAM 6+ GB RAM

    Note: Final HW configuration for the smooth running of the system could be higher depending on the number and size of the applications being run simultaneously and on the number of installed programs.

    * Due to the compatibility with future versions of eWay-CRM, we recommend using software versions that are still supported by Microsoft. We highly recommend that you have your operating system and Microsoft Office applications always up to date.

    Client - eWay-CRM Mobile

    Web Service

    You are inserting a web service address while you want to log in to eWay-CRM. Make sure your web service is on HTTPS address - a server that is encrypted using an SSL certificate. HTTP addresses are not supported anymore. For more information, go to How to Secure eWay-CRM Using SSL Certificate.

    Android

    Minimum requirements:

    • 4.1 Jelly Bean
    • 1.2 GHz Dual Core
    • 1 GB RAM
    • 200 MB of internal storage space (used space depends on the size of the database)
    • Free 20 % of storage

    Recommended requirements:

    • Android 7.1 Nougat
    • 2 GB RAM
    • 2.0 GHz CPU Quad Core
    • 1 GB of internal storage space (used space depends on the size of the database)
    • Free 20 % of storage

    iOS

    Minimum requirements:

    • iOS 11.3
    • iPhone 5S
    • 200 MB of internal storage space (used space depends on the size of the database)
    • Free 20 % of storage

    Recommended requirements:

    • The newest version of iOS
    • iPhone 7
    • 1GB of internal storage space (used space depends on the size of the database)
    • Free 20 % of storage

    Important: If the eWay-CRM database contains hundreds of thousands of items in HUB or tens of thousands of items in main modules (contacts, companies, deals, and projects), the recommended requirements are necessary for the smooth function of eWay-CRM Mobile.

      Client - eWay-CRM Online

      Basic requirements:

      • Valid eWay-CRM Web license (part of eWay-CRM Premium packages in version 6.0 and higher).
      • Stable internet connection.
      • Username and password to eWay-CRM Premium (same credentials are for access to eWay-CRM Outlook or eWay-CRM Mobile).
      • Web browser: Microsoft Edge, Google Chrome, Opera, or Firefox.

      Click here for more information.