The user cannot see Superior item of emails, calendar and tasks in MS Outlook, or other eWay-CRM components are missing. There is no error message in the log that could be connected with this error.
If you have turned on the diagnostic log (see the article Turn on the diagnostic log), this diagnostic log will show an error like this one:
HASH: 213F72EDBD760444B52D0BEC560C726F A first chance exception occured System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.IO.FileNotFoundException: Could not load file or assembly Microsoft.Vbe.Interop.Forms, Version=188.8.131.52, Culture=neutral, PublicKeyToken=71e9bce111e9429c or one of its dependencies. The system cannot find the file specified. v eWay.Core.Office.Addins.OutlookAddin.Connect.BeforeFormRegionShow(_FormRegion formRegion) --- End of inner exception stack trace --- v System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor) v System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments) --- END TRACE ---
All versions of eWay-CRM
The error is caused by Microsoft.Vbe.Interop.Forms.dll library which cannot be loaded from GAC (Global Assembly Cache).
You need to download and run .NET Framework Repair Tool and restart the PC after it is finished.