eWay-CRMKnowledge Base
Advanced Search…
  • English
  • Čeština
  • Home
  • Documentation
    • Introduction
      • Description
      • How to Start Working With eWay-CRM
      • Who Is eWay-CRM Designed for?
      • How Can eWay-CRM Help You?
      • Technical Specification
      • Changelog
      • How to Purchase eWay-CRM Premium
    • eWay-CRM Account Sign up
      • eWay-CRM Account Sign Up
    • Installation
      • Prerequisites
      • Client Installation
      • Server Part Installation
      • Getting Started With eWay-CRM
    • eWay-CRM Desktop
      • Description
      • Modules
    • eWay-CRM Online
      • Description
      • Modules
    • eWay-CRM Mobile
      • eWay-CRM Mobile Introduction
      • Installation and Initial Synchronization
      • Update of eWay-CRM® Mobile
      • Getting Started With eWay-CRM Mobile
      • Add and Edit Items of Main Modules (Contacts, Companies, Deals and Projects)
      • Share Contacts Between eWay-CRM Mobile and Other Android Applications
      • Identify Caller From Your eWay-CRM Contacts and Easy Dialing on iPhone
      • HUB in eWay-CRM Mobile
      • Tasks Module Introduction
      • Add and Edit Journals, Documents, Photos
      • Journals Automatically Created After Phone Call (on Android)
      • Download, Open and Share Documents
      • Set and Send Error Log
      • How to Correctly Work With HTTPS Certificates
    • Admin Center
      • Administration Center Introduction
      • 1. Users and Permissions
      • 2. Customizations
      • 3. Billing
      • 4. Updates
      • Old Administration Settings
    • Add-ins
      • Automatic Item Categorization According to User Categories
      • Customization of Functions
      • eWay-CRM API
      • eWay-CRM Gate
      • GDPR
      • Integration With Leady.com
      • Integration with Mailchimp
      • Integration With Make.com
      • Integration With Microsoft SharePoint
      • Integration With Microsoft Teams
      • Integration With QuickBooks
      • Integration With WordPress
      • Integration With Zapier
      • eWay-CRM Online for Outlook
      • Phone Calls in eWay-CRM
      • PowerBI
      • Task Reporting
      • Team Members Notification About New Items in Project
  • How to Use eWay-CRM
  • Tutorial Videos
  • FAQ
    • Tips
      • How to Find the Application Error Log
      • How to Find the Setup Log
      • How to Start Remote Support Using TeamViewer
      • How to Set or Change Web Service Address
      • How to upgrade Microsoft SQL Server from 2005, 2008, or 2008 R2 to 2012
      • Manual installation of eWay-CRM when process cannot pass through the web service connecting malfunction
      • Restore the default dialog layout
      • Sending log by email
      • Repairing Microsoft Office
      • Open Lists in New Window (Outside Microsoft Outlook)
      • Turn on the Diagnostic Log
      • How to backup personal folders with tasks and contacts in Microsoft Outlook
      • How to archive items in Microsoft Outlook
      • How to create task from an email?
      • How to set notification about email delivery
      • How to create your own email signature
      • How to allow compression of data transfer on eWay-CRM Web Service
      • How to create shortcut for eWay-CRM item on the Desktop
      • How to activate eWay-CRM add-in on the terminal only for selected users
      • How to Empty Auto-Complete List in Microsoft Outlook
      • Text is being trimmed during the import from Microsoft Excel
      • How to Create Crash Dump File for Microsoft Outlook Troubleshooting
      • How to Search Using Unique Identifier (GUID) in eWay-CRM
      • How to Publish Your Custom Views to Other Users
      • How to Turn On Diagnostic Log for TAPI Communication
      • How to Secure eWay-CRM Using SSL Certificate
      • Error: Installation failed with error code '1618'.
      • What Development Tools should be Used to Create Custom Reports
      • How to Find the List of Active Addins in Microsoft Outlook
      • How to Check SMTP Configuration
      • How to Install eWay-CRM in Offline Mode
      • How to Send Us Feedback
      • How to Activate eWay-CRM API Help
      • How to Restart eWay-CRM Web Service
      • Identification of Errors When Libraries Are Loaded While Launching eWay-CRM (FUSLOG)
      • How to Get More Information About Microsoft Outlook Crash in the Windows Event Log
      • How to Upgrade Office from 32bit to 64bit
      • How to Switch to the eWay-CRM Old Look
      • How to Stop eWay-CRM Web Service and eWayTimer
      • How to import MSG files to eWay-CRM
      • How to Export Data From eWay-CRM
      • How to Find Web Service Address
      • Recreate Database Structure
      • How to Find Out What Documents/Emails Occupy the Most Space in Your Database and How to Delete Them
      • How to Find Web Service URL (Address)
      • How to Obtain the GUID of a Dropdown Value
      • How can I downgrade from paid version to eWay-CRM free?
      • How to Find the Database Name of a Default or Custom Field
    • Installation
      • Error 1602 during eWay-CRM installation
      • Error 1603 during eWay-CRM installation
      • Error 1706 during eWay-CRM installation
      • Error 3010 during eWay-CRM installation
      • Error 2738 during eWay-CRM uninstallation
      • Error 28111 during eWay-CRM installation
      • Error -2068119551 during eWay-CRM installation
      • Error -2068578304 during eWay-CRM installation
      • Error -2147023294 during eWay-CRM installation
      • eWay-CRM cannot be uninstalled
      • WMI "Invalid class" error
      • Error during installation: None of the supported Microsoft Outlook versions (2003-2013) has been found
      • eWayTimer cannot launch
      • Error during attempt to update of eWay-CRM - The extended attributes are inconsistent
      • Failing installation - the MSI issue/incorrectly uninstalled eWay-CRM
      • Error during attempt to update of eWay-CRM - Not specified arguments for uninstalling eWay
      • 0x800f0906 error during installation of .NET Framework on Microsoft Window 8.1
      • Wrong Credentials After the Update to eWay-CRM 4.4
      • Common Problems During eWay-CRM Update
      • Error: eWay-CRM Updater Service Is Not Running
      • Check Installed Roles in IIS Before eWay-CRM Server Installation
      • Error During Installation Caused by Invalid Scheduled Task in Windows
      • Installation Error: 0x80070643 - Fatal error during Installation
      • Error 0x80070652 During eWay-CRM Update
      • Install eWay-CRM With Fulltext Search Using SQL Server Full-Text
      • What to Do When Antivirus Software Identifies eWay-CRM Installation as Virus / Malware
      • How to Run eWay-CRM Installation in "Silent" Mode
      • Installation of eWay-CRM on Terminal Server
      • How to Repair .NET Framework
      • How to Create API User
      • What is bundle.exe?
    • Database
      • Manual installation of Microsoft SQL Server Express
      • Execution of user code in the .NET Framework is disabled. Enable "clr enabled" configuration option
      • Problem executing trigger 'eWaySP_SumarizeCartsPricesOnProjectsAndLeads'
      • Synchronization error during project erasing FK_EWD_TeamRoles_EWD_RelationData
      • Synchronization error: An error occurred in the Microsoft .NET Framework while trying to load assembly id 65555 / 65545.
      • eWay-CRM synchronization malfunction - Could not find stored procedure 'eWaySP_SendMail_Clr'
      • Dialog, that opens after eWay-CRM initialisation, doesn't contain any eWay-CRM instances
      • The file XXX.ost is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer.
      • Malfunction of a connection with database - SQL Management Studio shows "Suspect" database
      • "Work flow step is not defined!" error
      • Fixing LocalDB instance of eWay-CRM Desktop database
      • Connection with local database is not working
      • Restore Deleted Item
      • Error: 'PRIMARY' filegroup is full
      • Merge Duplicates in Database
      • SQL Server Doesn't Start on Windows 11
      • Error "UNSAFE ASSEMBLY permission was denied on object 'server', database 'master'" during synchronization of eWay-CRM Desktop
      • How to recreate the local database and synchronize it again
    • Microsoft Outlook
      • Outlook 2013 opens item lists in an web browser
      • eWay-CRM Add-in Won't Load After the Start of Microsoft Outlook
      • Email cannot be saved to eWay-CRM: Unable to save e-mail without hash
      • Email Tracking Doesn't Work Even Though It Is Turned on in eWay-CRM Settings
      • Synchronization error during automatic task creation from workflow (0x8000FFFF) / Application error during work with a task (0x8000FFFF)
      • There is no eWay-CRM tab system in the dialog when you create a new task
      • Sent Emails Are Not Automatically Saved in eWay-CRM Even Though Automatic Tracking Is Turned on and eWay-CRM Is Asking on Superior Item During Sending
      • Error in action during the changing workflow status
      • I cannot see any eWay-CRM module list
      • Resolution of general integration issues with MS Outlook
      • Assigned task is deleted from eWay-CRM after sending
      • I cannot see eWay-CRM toolbars in MS Outlook (addin disabled)
      • Error after clicking the Project icon (The value is outside the expected range)
      • Error: This operation has been cancelled due to restrictions in effect on this computer
      • eWayAgent.exe crashes a moment after MS Outlook is launched
      • eWay-CRM lists cannot be shown due to the error "An add-on for this website failed to run. Check the security settings in Internet options for potential conflicts."
      • The eWay-CRM login is not working
      • Incorrect contacts set - synchronization rewrites phone numbers without the plus symbol
      • There is no Superior item in tasks, calendar and emails (no error in the log)
      • There is no Superior item in tasks, calendar and emails (error in the log after eWay-CRM start if you are using IMAP)
      • System.OutOfMemoryException error during displaying of the emails list
      • Opening of Emails in MS Outlook Is Slow After the Installation of eWay-CRM
      • eWay-CRM Cannot Finish Initial Contact Import
      • Emails Are Left Unprocessed in eWay-CRM Folder in Sent
      • Random error when you try to send an email
      • Error: Unable to compute hash, because recipients or sender is null
      • If you update MS Outlook 2010, it will launch in safety mode and you won't be able to see eWay-CRM
      • Microsoft Outlook 2003 Shows Error During Emails Tracking
      • Error of Tracking Emails While Email Is Sent
      • Microsoft Outlook 2013: Sent Emails Have No Superior Item If You Are Using IMAP
      • Error "We need to know who to send this to" when you mark the task as completed
      • eWay-CRM add-in is launched twice in MS Office 2007
      • Microsoft Outlook shows protocol warning while clicking the hyperlink in the email from eWay-CRM
      • Microsoft Outlook is Freezing, Crashing or Slow
      • After Installation of eWay-CRM, Sent Emails Are Returning to the Inbox
      • 0x80131401 error when you click the module icon in eWay-CRM after installation
      • Error: "Invalid class string (Exception from HRESULT: 0x800401F3 (CO_E_CLASSSTRING))"
      • Email received from a sender using Outlook includes a Winmail.dat attachment
      • eWay-CRM toolbar icons in Microsoft Outlook 2007 do not work when you click them
      • Error while sending invitation
      • Error while working with tasks: "This item cannot be displayed in the Reading Pane."
      • Error (0x80004005): Could not save MSG file: MAPI_E_CALL_FAILED
      • Error "The RPC server is unavailable. (0x800706BA)" while working with eWay-CRM items
      • I click eWay-CRM tab, but the ribbon won't appear
      • Microsoft Outlook 2016 freezes when you want to open email, calendar or task
      • Email sent from the second IMAP account is received by your main Microsoft Exchange account (as hidden copy) on Microsoft Outlook 2010
      • Sent email is automatically saved to eWay-CRM when IMAP (Gmail) mailbox is used even though you press Cancel before sending in the superior item selection dialog
      • Microsoft Outlook 2010 Does Not Display All Results During the Search
      • Error When trying to display eWay-CRM List
      • Microsoft Outlook Is Partly Displayed in Swedish
      • Microsoft Outlook Crashes When You Click on Reports Module
      • Error During Contact Synchronization
      • How to deactivate eWay-CRM add-in on the terminal only for selected users
      • eWay-CRM Add-in Is Not Loaded After New Launch of MS Outlook 2013 and Higher
      • eWay-CRM Add-in Won't Launch After Start of Microsoft Office 2013 or 365
      • Troubleshooting Email Tracking
      • Some Sent Emails Are Remaining Saved in the Draft Folder
      • Error When You Try to Synchronize Task to Microsoft Outlook
      • Issues associated with Microsoft Office 365 update (Version 1808)
      • Error During Synchronization of Tasks or Contacts because of a conflict in Outlook
      • Incorrect Display of Fonts on Computer With Two or More Monitors With Different Resolutions (High DPI)
      • Microsoft Outlook Crashes While Clicking on Archive When the Email Is Opened From eWay-CRM
      • Error: Office 2019 scheme 6 is not implemented
      • Resolving Memory Issues Under Outlook.exe Process
      • How to Make Size of Outlook Data File Lower
      • Empty Panel of eWay-CRM Online for Outlook
      • eWay-CRM Online Icons Are Gray in Desktop Outlook
      • New Outlook and eWay-CRM Desktop
      • "The operation failed." Error When Sending an Email
      • Web Access Shows When You Open Outlook With eWay-CRM
      • "Couldn't find a compatible Webview2 Runtime installation to host WebViews." Error
      • Email Is Saved More Than Once in eWay-CRM
      • "Cannot add to the server Junk Email Lists" Error While Synchronizing Contacts With Outook
      • eWay-CRM Desktop add-in cannot be activated due to missing log4net library
      • Invoke the Initial Synchronization
      • Insufficient Disk Space on Local Database
      • How to identify contacts that are synchronized with eWay-CRM in Outlook
      • How to run Outlook in safe mode
      • Outlook does not start and the splash screen is stucked on Processing...
      • How to turn on dark mode for eWay-CRM Outlook
      • Transition from Exchange (or any other provider) to Office 365
      • Microsoft Office has identified a potential security concern
      • The eWay-CRM bottom panel cannot be displayed in the email window.
      • User removed eWay-CRM Add-in from Outlook and it is now not visible in the list even after reinstallation
      • Differences between phone number formatting in eWay-CRM Desktop and Online
    • Synchronization
      • Database synchronization doesn't run - insufficient system resources
      • Synchronization malfunction after eWay-CRM update - "Cannot create column OwnerGUID for the table Relations"
      • Synchronization error - Attachment not found
      • Synchronization Error While Adding Time Sheet
      • The "Connecting..." status is often displayed and then you see "Last synchronization" during eWay-CRM synchronization
      • Synchronization error "Unable to cast COM object"
      • Synchronization time-outed by server
      • Synchronization Error: Local item is newer than server item
      • Error During File Upload - Fille Cannot Be Found in Temporary Folder
      • Synchronization Error: "Interface not supported"
      • Synchronization Error: Cannot insert duplicate key row in object 'dbo.ModulePermissions' with unique index 'IX_ModulePermissions_Rule'
      • Synchronization Error - Document Revision Cannot Be Synchronized
    • Server
      • After update eWay-CRM to the 3.9 version, the Country field in the Company window changed from text field to select list - some countries weren't transferred
      • Server procedure DeleteOldDatabaseBackupFiles is failing
      • Error during the transfer of a file from the database to the hard drive
      • Activate eWay-CRM API (WcfService) on the server
      • Error on Deals: Column 'ColumnName' is editable
      • Requested Registry Access Is Not Allowed Error During Installation of Web Service
      • When You Change Hardware or Installation Folder of eWay-CRM Web Service, License Does Not Work
      • Access Denied Error During CheckStatus Call
      • Server Update Fails During Database Backup
      • Error While Updating to Newer Version
      • Procedure to Reset Default Values of Currency Columns
      • How to Set Access to the Licence Server Using Proxy When Web Service Cannot Download Licence Key
      • How to Start Update Again When There Was Error During First Attempt
      • eWay-CRM Server Fine Tuning
      • How to Create Self-signed SSL Certificate on Local IP Address
      • Send Email Notifications Using Office 365
      • eWay-CRM Desktop Requires Authentication (or 2FA) on Every Launch
      • Disable IP Check
      • How to Deactivate System Triggers
      • How to set web service to contain update files for eWay-CRM Desktop
      • Error 404.3 while calling API.svc or InsecureAPI.svc
      • How to install missing tasks for monitoring the eWayTimer service
      • No email with a verification code is received when you try to reset the password during the login
      • Hyperlink format in emails
      • There is not enough space on server database
      • Install 64-bit Microsoft Access Database Engine 2010 on a server with a 32-bit version
      • Restart SQL Server where the eWay-CRM application is running
      • How to set web service using Gmail for outgoing e-mails
      • How to configure SMTP using Active24 service
      • SQL Backup process does not create differential backups but only full backups
      • On premise servers: After the update, links from open.eway-crm.com opened in Online do not work / Old links with /WA return a 404 ASPX error
    • Client
      • Error during writing a text into the Note field after the AVG update
      • Error During Import From Microsoft Excel / Print Labels and Envelopes
      • Email Cannot Be Marked as Kept Offline
      • Wrong Order of Items in List Due to Empty Values
      • eWay-CRM Is Displayed in Different Languages at One Time
      • Error During Deleting Item in the List or During Opening Its Context Menu
      • I Cannot See Custom Fields While Designing Form
      • Delete Preferences While Opening Items From Links in Web Browser
      • How to Get to DevTools Console (F12) in eWay-CRM Desktop
      • How to import data from the previous eWay-CRM account
      • Item detail in the old look does not show value fields (note, etc.)
      • I don't see items even-though I have enough permissions
      • Cases where the completion of required fields cannot be enforced
      • Update of the EWAYSQL LocalDB instance to version 2025
    • Microsoft Word
      • Error When Saving Document in Microsoft Word to eWay-CRM Using eWay-CRM Ribbon in Word
      • The file exported to Word is opened in the web browser as XML
    • Microsoft Excel
      • "There is no data in Excel file to be imported" Error While Importing From Excel
    • Administration Center
      • Error During the Status Change in Deal Workflow
      • Error When Standalone Administration Application Is Opened
      • List of Files or 403.14 Error Is Displayed Instead of Administration Center
      • How to Sign in to Old Admin Center Using the Web Service Address
      • Old Admin App Shows Blank Sign-in Dialog on Server
      • How to Find the Error Log of Administration App
      • How to Get old standalone administration application (Admin Center)
    • Professional email
      • If you upload a picture to email campaign through Professional email, the gallery window remains empty in eWay-CRM
      • Error while reopening the window for editing Professional email
      • Error "Unable to connect to email marketing service."
      • Error When You Are Creating Professional Email Campaign (Before Loading of the Campaign Edit Window)
      • How to Get the Access to emailkampane.cz Administration
      • Connect the existing emailkampane.cz account to eWay-CRM
    • eWay-CRM Mobile (Android a iOS)
      • Creating New Journal After Phone Call Does Not Work
      • I Cannot Access eWay-CRM Mobile on Android or iOS
      • Installation of eWay-CRM Mobile on BlackBerry Phone With BlackBerry OS
      • Active and Inactive Deals or Projects Are Incorrectly Filtered on eWay-CRM Mobile
      • API Does Not Give Out Items List of Module - eWay-CRM Mobile is Stucked in Initial Synchronization
      • Synchronization Cannot Pass Through Module Repeatedly (Database Contains Duplicate Relations)
      • How to Share Analytics Data With Developers on iOS
      • How to Dictate Journale Note on Your Phone
      • How to Solve Some Issues of eWay-CRM® Mobile Synchronization
      • iOS Does Not See Web Service on Local Network Even Though Browser Can Open It
      • Notifications (Reminders) of Tasks Are Not Displayed
      • Android Applications Doesn't Synchronize on Some Devices When the Phone Storage Is Almost Full
      • Journals Automatically Created After Phone Call Does Not Pop Up
    • Basic version
      • Lists of items display "Your trial period (Wednesday, December 31, 2014) is expired."
      • How to backup and restore data in eWay-CRM Basic
    • eWay-CRM Online
      • New User Cannot Login to Web Access
      • List of Items Cannot Be Displayed
      • How to switch account in eWay-CRM Online for Outlook
      • eWay-CRM Online add-in for Outlook: Some functions are not avilable
      • How to Connect to On-premise Web Service in eWay-CRM Online add-in for Outlook on Mac
      • How to open Developer tools in New Outlook (One Outlook)
      • eWay-CRM Online shows error related to web browser extensions
      • How to Open the DevTools Console (F12) in eWay-CRM Online
      • eWay-CRM (Microsoft 365) requires admin consent
    • Cloud
      • Domains used for e-mail notifications on cloud
      • Cloud Security
  • eWay-Books
  • Blog
  • GitHub
  1. Home
  2. FAQ
FAQ https://kb.eway-crm.com/en/faq-1 https://kb.eway-crm.com/++resource++plone-logo.svg

FAQ

Title Type Image
Tips Folder
Installation Folder
Database Folder
Microsoft Outlook Folder
Synchronization Folder
Server Folder
Client Folder
Microsoft Word Folder
Microsoft Excel Folder
Administration Center Folder
Professional email Folder
eWay-CRM Mobile (Android a iOS) Folder
Basic version Folder
eWay-CRM Online Folder
Cloud Folder
On this page