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How to Update eWay-CRM System

The function is primarily intended for administrators that has access to the Administration Application. The Administration Application allows you to find out whether there is new version of eWay-CRM system and you can install it here.

eWay-CRM consists of server component and client component for Microsoft Outlook. There are described all steps to update eWay-CRM:

Step 1: Update Server Component (Administrator Permissions Needed)

If you want to install eWay-CRM update or find out whether you have up-to-date version, go to the Administration Application.

Click the Updates section in Administration Application menu.

Every time you click the Updates section, the system automatically checks whether there is new version. Window will inform you whether the new version can be installed or not. If the new version is available, there will be Install the Update button.

Click the Install the Update button to install update of eWay-CRM server component. In the dialog, you also see the changes in the version you are ready to install.

eWay-CRM sends notifications about start and end of server component update. Using the Name of Group Which Will Receive Server Update Status Information settings, you can set what group of users receives the notifications.

If you press the button, wait until the installation is successfully completed. This will be indicated by the dialog you can see in the picture below. Now, you have the up-to-date version.

After clicking OK, Administration Application will close. Then, each user will be available to update its own client version of eWay-CRM - see Step 2.

If you want to be sure that there is no new version available, you can go back to Administration Application > Updates and click the Check now... button.

When the dialog remains same, no update is available. If the dialog changes, you can install new version as is described above.

When the web service update is run, all users will receive email that the synchronization is temporarily unavailable:

If the update of web service is successfully completed, all users will receive second email about successful update:

Error During Server Component Update

If the update of eWay-CRM server component breaks because of error, update will be stopped and eWay-CRM will be return to the state before update. You will be able to use non-updated version of eWay-CRM.

Error of server component update pops up in the dialog so you can send it to eWay-CRM technical support.

Availability: Function is available since eWay-CRM 5.3.1. In previous versions, eWay-CRM synchronization breaks when server component update does not finish successfully.

Step 2: Update Client Component of eWay-CRM

Description is in this article: Client Update.

Step 3: Download Install File for Manual Update of Client Component (Administrator Permissions Needed)

You need to go to Administration Application > Updates.

You can see current version of your eWay-CRM under the availability text. The link in the brackets gives you the possibility to download the eWay-CRM installation file - the version of the installation file is same as the number of your current version. Just click the link and your internet explorer will be opened to download the file. If you right-click the link, you can copy the file link from the context menu: