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eWay-CRM Add-in Won't Load After the Start of Microsoft Outlook

Description

eWay-CRM add-in is inactive in the add-in settings. Even though, if you activate it, it is still inactive.

This issue can be caused by different reasons. The article contains solutions of all known causes: 

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

eWay-CRM Add-in Is Not Loaded After Relaunch of MS Outlook 2013 and Higher

The add-in must be reactivated.

Check the Windows Registry whether there is an incorrect key. You need to look to these paths:

  • HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Wow6432Node\Microsoft\Office\Outlook\Addins (Wow6432Node is part of the path in the case that user has 32-bit Microsoft Office on 64-bit operating system)
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\REGISTRY\MACHINE\Software\Wow6432Node\Microsoft\Office\Outlook\AddIns\eWayAddin.Connect (Microsoft Office version can be different, not only 15.0; Wow6432Node is part of the path in the case that user has 32-bit Microsoft Office on 64-bit operating system)

Check whether there is the eWayAddin.Connect. If the key exists, you need to erase it.

General Solutions When eWay-CRM Add-in Won't Launch After the Start of Microsoft Outlook 2013 and Higher

Option 1: Installation of Microsoft Forms 2.0 .NET Programmability Support

You need to find out whether the Microsoft Forms 2.0 .NET Programmability Support is installed. Follow these steps:

  1. Go to the Control panel Programs and Features/Add or Remove Programs and find MS Office 2013
  2. Right-click it and select Change
  3. Chose the Add or Remove Features option and check whether the Microsoft Forms 2.0 .NET Programmability Support is installed

  1. If it is not installed, install it

Option 2: Uninstall Older Version of Microsoft Office

If the first option won't work, you need to check whether there is not an old version of MS Office still installed. If the older version is installed, remove it.

Option 3: Repair Microsoft Office

In some cases, the error is caused by the MS Office and some damage in an application of the package. Please, go to this article to repair MS Office.

eWay-CRM Add-in Is Not Loaded on Microsoft Outlook 365 and There is an Error in the Log

eWay-CRM add-in is inactive in the add-in settings. Even though, if you activate it, it is still inactive.

The eWayAgent.exe logs this message:

[eWayAgent] ERROR
An error occurred in application.
System.IO.FileNotFoundException: Could not load file or assembly Microsoft.Office.Interop.Outlook, Version=11.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c or one of its dependencies. The system cannot find the file specified.
File name: Microsoft.Office.Interop.Outlook, Version=11.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c
v eWay.Core.OutlookAccess.Application.Dispose(Boolean disposing)
v eWay.Core.DisposableObject.Finalize()
v eWay.Core.OutlookAccess.Application.Finalize()

Option 1: Update eWay-CRM

If you have the eWay-CRM version lower than 3.9, the problem could be solved by updating of your eWay-CRM to the 3.9 version or higher.

Option 2: Add correct libraries to the eWay-CRM folder

You need to download file from this link: http://download.eway-crm.cz/fix/PIAs.zip.

Copy downloaded files to the eWay-CRM install folder.

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