Error of Tracking Emails While Email Is Sent

Description

One of the following error will appear when the email is sent:

Hash: 1D0368F0FC9A3AC1FD129142A384A70B
Message: System.Runtime.InteropServices.COMException (0x8004010F): Error in IAddrBook::OpenEntry(PR_RECIPIENT_ENTRYID): MAPI_E_NOT_FOUND

at eWay.Core.OutlookAccess.Extensions.RDORecipientExtensions.GetAddressEntry(RDORecipient recipient)
at eWay.Core.OutlookAccess.AddressItem.TryGetAddressItem(RDORecipient recipient, AddressItem& addressItem)
at eWay.Core.OutlookAccess.ItemBase.GetRecipientsAddressItems(Int32 recipientType)
at eWay.Core.OutlookAccess.MailItem.GetRecipientsEmailAddresses(Int32 recipientType)
at eWay.Core.Office.Addins.EmailsAddin.Connect.IsUserEmailInRecipients(MailItem mail)
at eWay.Core.Office.Addins.EmailsAddin.Connect.TrackSentMail(MailItem mailItem)
at eWay.Core.Office.Addins.EmailsAddin.Connect.OutlookApplication_ItemSend(Object item, Boolean& cancel)
TargetSite: Redemption.RDOAddressEntry GetAddressEntry(Redemption.RDORecipient)
Source: Redemption.RDORecipient
StackTrace:
at eWay.Core.OutlookAccess.Extensions.RDORecipientExtensions.GetAddressEntry(RDORecipient recipient)
at eWay.Core.OutlookAccess.AddressItem.TryGetAddressItem(RDORecipient recipient, AddressItem& addressItem)
at eWay.Core.OutlookAccess.ItemBase.GetRecipientsAddressItems(Int32 recipientType)
at eWay.Core.OutlookAccess.MailItem.GetRecipientsEmailAddresses(Int32 recipientType)
at eWay.Core.Office.Addins.EmailsAddin.Connect.IsUserEmailInRecipients(MailItem mail)
at eWay.Core.Office.Addins.EmailsAddin.Connect.TrackSentMail(MailItem mailItem)
at eWay.Core.Office.Addins.EmailsAddin.Connect.OutlookApplication_ItemSend(Object item, Boolean& cancel)

Hash: 79923E102A01E9048EFD0AB0CE6D1013
Message: System.Runtime.InteropServices.COMException (0x8004010F): Error in IAddrBook::OpenEntry(PR_RECIPIENT_ENTRYID): MAPI_E_NOT_FOUND

v Redemption.IRDORecipient.get_AddressEntry()
v eWay.Core.OutlookAccess.Extensions.RDORecipientExtensions.GetAddressEntry(RDORecipient recipient)
v eWay.Core.OutlookAccess.ItemBase.GetRecipientsAddressItems(Int32 recipientType)
v eWay.Core.OutlookAccess.MailItem.GetRecipientsEmailAddresses(Int32 recipientType)
v eWay.Core.Office.Addins.EmailsAddin.Connect.IsUserEmailInRecipients(MailItem mail)
v eWay.Core.Office.Addins.EmailsAddin.Connect.TrackSentMail(MailItem mailItem)
v eWay.Core.Office.Addins.EmailsAddin.Connect.OutlookApplication_ItemSend(Object item, Boolean& cancel)
TargetSite: Redemption.RDOAddressEntry get_AddressEntry()
Source: Redemption.RDORecipient
StackTrace:
v Redemption.IRDORecipient.get_AddressEntry()
v eWay.Core.OutlookAccess.Extensions.RDORecipientExtensions.GetAddressEntry(RDORecipient recipient)
v eWay.Core.OutlookAccess.ItemBase.GetRecipientsAddressItems(Int32 recipientType)
v eWay.Core.OutlookAccess.MailItem.GetRecipientsEmailAddresses(Int32 recipientType)
v eWay.Core.Office.Addins.EmailsAddin.Connect.IsUserEmailInRecipients(MailItem mail)
v eWay.Core.Office.Addins.EmailsAddin.Connect.TrackSentMail(MailItem mailItem)
v eWay.Core.Office.Addins.EmailsAddin.Connect.OutlookApplication_ItemSend(Object item, Boolean& cancel)

Version

All versions of eWay-CRM

Difficulty

Low

Resolution

The manual of how to empty auto-complete list in Microsoft Outlook can be find in: How to Empty Auto-Complete List in Microsoft Outlook.