Manual Contacts Synchronization Between Microsoft Outlook and eWay-CRM Desktop
eWay-CRM Desktop has its own Contact module. It is a different module than the module in Microsoft Outlook, but eWay-CRM Desktop is fully connected to it and offers you the possibility of Contact synchronization. This means that there is no need to edit a contact in several sources. If you change an item in Microsoft Outlook, the change will also be made in eWay-CRM contacts and vice versa.
If you also want to have access to your contacts in eWay-CRM from your mobile phone or PDA it is very simple. Just synchronize your eWay-CRM Desktop Contacts module with your contacts in Microsoft Outlook. Every change in eWay-CRM will automatically update your Microsoft Outlook contacts and you will constantly have up-to-date information.
Contacts can be completely synchronized via automatic synchronization (article Automatic Synchronization of Contacts Between Microsoft Outlook and eWay-CRM Desktop) or you can select just a few contacts, which you synchronize manually. You can do this in the following ways.
Important: If contacts between eWay-CRM Desktop and Microsoft Outlook are not already synchronized (or were synchronized in the past) and you have the same contact in eWay-CRM Desktop and Outlook, these contacts cannot be joined. Based on the same email address, you will see these contacts in the Duplicates Contacts folder in Microsoft Outlook.
Contact Synchronization From the Microsoft Outlook Contact List
Select the contacts from your contact list in Microsoft Outlook that you want to synchronize with eWay-CRM. Right-clicking them will bring up a context menu from which you select the option Synchronize With eWay-CRM.
Contact Synchronization From the Contact Window in Microsoft Outlook
You can also synchronize a contact directly from the contact window in Microsoft Outlook. Clicking Synchronize With eWay-CRM, in the upper right corner of the contact window, will synchronize the contact with eWay-CRM Desktop.
Information about the adjustment of contact synchronization can be found in the article Contacts Tab.
Synchronized Fields
Not all contact fields are synchronized between Microsoft Outlook and eWay-CRM. This table shows you all the fields that are synchronized:
| Field in Microsoft Outlook | Field in eWay-CRM |
| Profile Picture | Profile Picture |
| Title | Title |
| First | First Name |
| Middle | Middle Name |
| Last | Last Name |
| Suffix | Suffix |
| Company | Company |
| Job Title | Job Title |
| Department | Department |
| Web Page Address | Website |
| Email 1 | |
| E-mail 2 | Email 2 |
| E-mail 3 | Email 3 |
| Business Address (Street, City, State, ZIP, Country) | Business Address (Street, City, State, ZIP, Country) |
| Home Address (Street, City, State, ZIP, Country) | Home Address (Street, City, State, ZIP, Country) |
| Other Address (Street, City, State, ZIP, Country) | Other Address (Street, City, State, ZIP, Country) |
| Phone Number: Business | Business |
| Phone Number: Business 2 | Business 2 |
| Phone Number: Home | Home |
| Phone Number: Mobile | Mobile |
| Phone Number: Business Fax | Business Fax |
| Phone Number: Other | Other |
| Notes | Note |