The eWay-CRM login is not working

Description

eWay-CRM is set to login using Active Directory (Administration application doesn't require password while creating users).

The password in the Active Directory was changed a few days ago. Suddenly, if you start eWay-CRM, the window pops up and you have to insert your login and password. If you do so, the system cannot be logged on, because of incorrect login.

Microsoft Windows and other services that use Active Directory are logged correctly.

Version

All versions of eWay-CRM

Difficulty

Low

Resolution

1. Open Microsoft Internet Explorer
2. Insert the path of your web service
3. Insert login and password
4. Try to synchronize again