Error During Contact Synchronization

Description

The error is related to contacts that are in Global Address List in Microsoft Exchange.

Log contains this error:

--- [HASH: 86FC5CD449ADA81BBF39349CFC8DA6B0] ---
Could not finish first contact synchronization
System.InvalidOperationException: Unable to import item 'John Doe' from folder 'Contacts' ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException: Error in IAddrBook.OpenEntry: MAPI_E_UNKNOWN_ENTRYID
ulVersion: 0
Error: The item could not be found.
ulLowLevelError: 0
ulContext: 0
   at Redemption.IRDOSession.GetAddressEntryFromID(String EntryID, Object Flags)
   at eWay.Core.OutlookAccess.Application.GetSmtpAddress(String entryId)
   at eWay.Core.OutlookAccess.ContactItem.get_Email1Address()
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.Reflection.RuntimePropertyInfo.GetValue(Object obj, BindingFlags invokeAttr, Binder binder, Object[] index, CultureInfo culture)
   at System.Reflection.RuntimePropertyInfo.GetValue(Object obj, Object[] index)
   at eWay.Core.ReflectionHelper.GetPropertyValue[T](Object obj, Type type, String propertyName, BindingFlags flags, T& value)
   at eWay.Core.OutlookAccess.ItemBase.GetFieldValue(String outlookFieldName)
   at eWay.Core.OutlookAccess.ItemBase.get_Item(String outlookFieldName)
   at eWay.Core.OutlookAccess.Library.CopyItemInfo(ILocalItemStore itemStore, OutlookItem diItem, ItemBase olItem)
   at eWay.Core.OutlookAccess.Library.CreateItem(ILocalItemStore itemStore, ItemBase olItem, Guid itemGuid, String folder)
   at eWay.Core.OutlookStub.ImportItemBase..ctor(ILocalItemStore itemStore, ItemBase itemBase, OutlookItemDescriptor itemDescriptor)
   at eWay.Core.OutlookStub.ContactImportItem..ctor(ILocalItemStore itemStore, ItemBase itemBase, OutlookItemDescriptor itemDescriptor)
   at eWay.Core.OutlookStub.ImportItemsFactory.GetItem(ILocalItemStore itemStore, OutlookItemDescriptor itemDescriptor, ItemBase baseItem)
   at eWay.Core.OutlookStub.OutlookImportManager.SynchronizeSynchronously(ILocalItemStore itemStore, OutlookItemDescriptor itemDescriptor, ItemBase item)
   --- End of inner exception stack trace ---
   at eWay.Core.OutlookStub.OutlookImportManager.SynchronizeSynchronously(ILocalItemStore itemStore, OutlookItemDescriptor itemDescriptor, ItemBase item)
   at eWay.Core.OutlookStub.InitialContactSynchronizator.ImportOutlookContacts(IOutlookApplication outlookApplication, Int32 contactsCount, Int32& currentIndex, List`1& importedOutlookContacts)
   at eWay.Core.OutlookStub.InitialContactSynchronizator.DoFirstContactSynchronization(Int32 contactsCount, IOutlookApplication outlookApplication, IOutlookItemStore itemStore)
--- END TRACE ---

Version

All versions of eWay-CRM

Difficulty

High

Resolution

Follow these steps to fix the error:

1. Look for a contact in Microsoft Outlook that was named in the error.
2. Delete its email address and write it again manually.
3. Save the contact.
4. Synchronization should now proceed correctly, but it is possible that you will need to repeat the procedure for other contacts.