Microsoft Outlook 2003 Shows Error During Emails Tracking


An email was sent in MS Outlook 2003 and a superior item and category has been assigned to it. Even though the email should be tracked, it was not and it was not saved in eWay-CRM.

There is the following warning in the eWay-CRM log:

HASH: 95B1FA8C58AAFA0B86587138D2396B81
Unable to get item
System.Runtime.InteropServices.COMException (0x8C54010F): The message you specified cannot be found.
   at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetItemFromID(String EntryIDItem, Object EntryIDStore)
   at eWay.Core.OutlookAccess.Application.GetItemByEntryId(String entryId, String storeId) in c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\OutlookAccessLibrary\Application.cs:line 1326
   at eWay.Core.OutlookAccess.Application.GetItemByDescription(OutlookItemDescriptor descriptor) in c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\OutlookAccessLibrary\Application.cs:line 1350


All versions of eWay-CRM




It is a specific issue related to the rules on your emails. You just launch MS Outlook with this parameter:

OUTLOOK.EXE /cleanrules