Usage of eWay-CRM Online in Outlook
Content
Options in the message
If you are successfully logged in, just click the email in your inbox and click the eWay-CRM icon.
If you click the eWay-CRM icon, you have these options:
Preview panel
You can see the details about the sender that are saved in eWay-CRM. Just click Preview Panel.
Now, you see details in the right panel. You can pin up the add-in panel, so you can always see eWay-CRM information about the email sender. For more information about the preview panel, skip to Preview panel options.
New item
You can create a new item, just select which one in the context menu. If you click the item, eWay-CRM will launch.
When you select the item you want to create and click it, you will see the dialog of this new item where you can fill in all values you want. This example shows the dialog for a new deal.
Go to the list
You can open an item list, just select which one in the context menu. If you click the item, eWay-CRM will launch.
When you click a module, you will see the list of its items.
Other options
Other options are:
- Admin Center - if you have an administrator account, you can log into Admin Center and set up your eWay-CRM, licenses, etc.
- Help - if you have troubles, our knowledgebase can help you.
- Suggest a Feature - you can suggest a feature that you are missing in eWay-CRM Online.
Preview panel options
You have these options in the preview panel:
- Save email
- Convert email
- Create new item
- Chat in Teams and share items
- Add quick note
- See basic information and HUB
Save email
You can save the selected email to eWay-CRM, so it will be always related to a contact, company, or deal.
You will see the dialog with prefilled relations to items that are connected to this email address, or contact.
You can add other relations, just start writing their names - for easier search, you can use the Filter button and show only the items you want to see.
If you add a project or a deal its contact person and company are automatically added too.
Mark this email as Private is used for those emails you want to have in eWay-CRM but don't want to show them to other users.
eWay-CRM Online gives you suggestions of what other items you may add to your saved email. These are contacts, companies, deals, and projects that are related to already selected items, or deals that have the same email address. As soon as you add/remove an item, the list of suggestions is updated.
You can also categorize the email. You can select already existed category/categories or create a new one. Just click New Category, fill in its name, choose a color, and confirm it; the new category is automatically marked.
If you make any changes, confirm them by clicking Save.
Convert email
You can convert the email to a new contact, deal, or project, make a task to not forget anything or just a journal.
Create new item
You can create a new item in the case when the contact is not saved in eWay-CRM yet. You can create a contact or a deal.
In the preview panel, you have always the option to click + and create any new item you want.
Chat in Teams and share items
Chat in Teams and Share allows you to easily share the link to the item with your colleagues, so they can open them themselves.
Add quick note
In this panel, you can add a note that will be saved as a journal and will be automatically related to the contact.
Basic information and HUB
The preview panel shows basic information about the item, mainly contact.
If you click HUB, you can see all important items that are related to the contact. If you double-click any item in the HUB, you will open its detail.
