Synchronization Conflict

Automatic Conflict Resolution

Sometimes, records may become conflicting. For example, two employees may edit the same record while being offline. When the system switches back to online mode, eWay-CRM Desktop attempts to synchronize all changes but may detect a conflict between two edits made to the same record.

Since eWay-CRM version 7.4, such conflicts are resolved automatically.

The decision is made based on the ItemChanged field, which stores the timestamp of the item modification. If the user’s change is newer than the change stored on the server, the user’s change is applied and overwrites the value on the server.

Manual Conflict Resolution

In rare cases, eWay-CRM may not be able to resolve a conflict automatically. For example, this can happen if a user keeps an item window open for a long time while changes to that item have already been overwritten in the database in the background by other values.

If such a record conflict occurs, a window similar to the following one will appear:

When you want to consult changes with another person who edited the item, you can easily right-click the space in the dialog where you see the Copy option in the context menu.

The same result can be done by pressing CTRL + C. The conflict information is saved to a clipboard and when you paste it - e.g. to the email - you will see text like this:

My Changes
Company Server
Probability: 0.7
Est. Revenue: 50000
Est. Close Date: 12/21/2024 12:00:00 AM
Est. Value: 35000
Est. Value (Default Currency): 35000
Country: N/A

Changes of User Stefko, Martin
Company Server
Probability: 0.8
Est. Revenue: 51000
Est. Close Date: 11/30/2024 12:00:00 AM
Est. Value: 40800
Est. Value (Default Currency): 40000
Country: United Staes of America

The system journal of Item Conflict type is created when the conflict is solved. You can open it right from the window of the item where the conflict was created - just click the Journal tab in this window. The journal displays the conflict values that were not saved. The journal is created only in the case when you click the Keep My Changes button in the conflict dialog.