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How to Start Working With eWay-CRM

What Is eWay-CRM

eWay-CRM is an information system for Microsoft Outlook. It helps companies manage their customers, projects and business opportunities. It's huge advantage is the close integration with Microsoft Outlook. Due to this fact, users work in a well-known environment, can send their emails and also manage their contacts and projects. eWay-CRM can also automatically track email communication and synchronize with Microsoft Outlook calendar, tasks and contacts.

First Steps

After the installation of eWay-CRM and first run of Microsoft Outlook please notice the new buttons in Microsoft Outlook ribbon. These buttons let you access the most important eWay-CRM modules. You can also create new items here. Microsoft Outlook also gets a new ribbon tab where you can find most eWay-CRM modules in one place along with an access to eWay-CRM Settings and eWay-CRM Administration Settings.

In the Microsoft Windows tray area, there is a new icon called eWay Agent. It notifies you about the status of eWay-CRM synchronization.

The triangle in the eWay Agent icon changes its color based on the status of the eWay-CRM system:

All items are synchronized. Displayed data are accurate.
The synchronization of items with the server is running or eWay-CRM is just now connecting to the server.
The connection to the server is not available at this time – as soon as connection is restored, synchronization will run automatically.
eWay-CRM is offline at the moment – you can cancel this setting by right-clicking the eWay Agent icon and cancelling the Work offline option. This mode allows you to work with your data even without connection to the internet or to the server.

You will find eWay-CRM panels in different places too. If you open an email, a calendar event or a task, you will find a small toolbar in the bottom part called Superior Item. Here you can associate the email, calendar or task with a company, deal, marketing campaign or a project.

Main Modules

eWay-CRM has plenty of modules. The most important ones are Companies, Contacts, Deals and Projects.

The Companies module helps you track your customers and suppliers. Within every item, you will find complete history of communications with the subject along with all business opportunities, projects, documents and tasks.

The Contacts module contains people from within the companies. Of course, contacts are related to companies so you can find out which contact belongs to what company and vice versa. Also, you can associate a contact to more companies (a business owner has more firms).

Deals and Projects are here to track business opportunities and projects (jobs). In eWay-CRM we have split the agenda into two main parts - Deals (to track business opportunities) and Projects (to track the projects, jobs). Deals and Projects have workflow - a set of steps everybody need to follow in order to successfully complete the deal / project.

In the module Deals, you track the business case from an initial phase up to a signing a contract / order with a customer. After that, you convert the business deal to a project. The deal is converted into a project automatically, right in the moment when you have the contract / order. The contract is saved as a project of its whole life, during the realization up to invoicing and post-sale service.

Different Types of Business Work Differently With eWay-CRM

Different types of businesses work differently with eWay-CRM. Not every company uses eWay-CRM in the same way.

Let's take lawyers and attorneys. They usually don't have a sales department so there is no need to track business deals. They work with Companies and Contacts and track individual cases in the Projects module. Communications with the customers are saved by every project. Journals (=notes, calls, meeting minutes), Documents, Emails and Tasks. All of it is sort by projects.

Sales organizations that sell products instead of services (office supplies, spare parts, etc.) usually don't work with Deals nor with Projects. They track the Companies and Contacts and put all communications there. Individual orders are processed in ERP and we synchronize invoices to eWay-CRM so sales managers can see whether the customer has paid yet.

Project oriented companies (consultants, jobbing, IT companies, etc.) use all modules. They need to track contacts and companies and also business opportunities. Demands or opportunities (deals) are not processed immediately. The deal phase can last from days to months. It is important to know what the current phase (status) of the deal is and what is happening with it.

As soon as the deal is successfully closed - won - you track it as a project through its realization or delivery. These types of companies are companies who make to order such as construction companies, IT developers, provider of complex machineries or consultants.

Fill Your System With Data Using the Most Effective Way

You can import your current data from Microsoft Excel sheets. eWay-CRM currently supports import of Companies, Contacts, Deals and Products and the steps are always same. The following tutorial shows how to import companies but works same for all other modules too.

  1. Find out what data you want to import. You need to realize what type of information you have - company name, street, city, telephone number, or anything else?
  2. Make a view of your data. The view has to contain only the columns you will work with. You can use the tutorial here.
  3. Click the button Save template for import and save it on your disk, somewhere you can easily access it.
  4. We need to prepare the table for import now. The goal is to name the table headers exactly the same as in the eWay-CRM template file. You can copy-paste the data to the template or copy-paste the table headers to your original file. It is your choice. At the end, your table needs to have only the columns that you want to be imported. Nothing more, nothing less.
  5. Drag-and-drop the Microsoft Excel file to the list of companies. And here you go!

Creation of Company or Contact Is Very Easy

Click the New button and continue to Company. Now, you have two options: You fill in information manually, or you use the integration with business registers.

For the first option, we recommend you to fill in at least company name, address, identification number, VAT number, phone number and email address. These information are important for the identification of a customer and you will be able to find it easily. In eWay-CRM, you can even insist the inserting values of specific fields.

If you are adding a Czech company, you can use the ARES business register. If you are within EU, you can also use the integration with European Business Register. Just fill in the identification number (Czech company), respectively VAT number (EU company) and click the Check Online button. The system will try to find out maximum information online from official sources and fill it in for you.

When you save a company for the first time, buttons Add New. The button allows you to create a new contact right from the Company window. You can, of course, create new contact same way as you created company - e.g. using the New button of the eWay-CRM ribbon in MS Outlook. But if you use the adding via the Company window, the contact will be automatically related to the company and he or she will have the address of the company.

Click the Link to existing and select Contact. If you do it this way, the company address will be automatically transferred to the contact. In the newly opened window, you can add all other information you need, we highly recommend at least name, position, phone number and email address.

To find out more about companies and contacts please visit our documentation.

Use the Efficient Cooperation Between eWay-CRM and MS Outlook

Do you have your contacts in Microsoft Outlook and you want to import them to eWay-CRM? Don't worry of this transfer at all.

Just select all contacts or some of them in MS Outlook, right-click them and choose Save to eWay-CRM.

The import mechanism will automatically create contacts in eWay-CRM together with companies. That's why it's very important to have the same name for one company on each individual contact in MS Outlook and not Microsoft, Microsoft Corp, The Microsoft, etc.

More on how to synchronize your contacts between eWay-CRM and Microsoft Outlook can be found here.

Did You Receive Email From the Potential Client? Don't Miss Your Opportunity!

Do you get most of your business opportunities by email? eWay-CRM will help you a lot. Just right-click the email and press the Convert to eWay-CRM > Convert to Deal button.

The system will find out whether the sender of the email is already in your eWay-CRM database. If so, the deal will be automatically associated with the contact and customer too.

If not, the information will be there as a text and you can create the Customer and Contact person later.

Of course, email will be a part of the deal. You will find it under the Emails tab.

You can start your sales process right away. More about deal and opportunity management can be found in our documentation.

You Will Never Forget Your Meetings

Since eWay-CRM is a add-in for Microsoft Outlook, you are able to use the native MS Outlook calendar. If you plan a meeting, you will probably open the calendar, find a blank spot and then double-click there to make the appointment.

Please notice the Superior Item in the bottom part of the calendar event. It allows you to attach the meeting to an eWay-CRM item, like company, contact, deal or project. Just start typing the name.

If you choose the Superior Item, eWay-CRM will automatically fill in the calendar Subject, Location and put important information into the note.

Because these days everybody synchronizes calendar with smart phone, you will take the information with you to the field. No need for any extra work.

You Will Never Lose Your Notes

You have two main approaches on how to deal with this issue depending on whether you can or you cannot open your eWay-CRM.

I Can Make Notes on My Computer

If you can open eWay-CRM, create a new journal, choose the company or superior item and put all important information to its note. To create a new journal, you can use the shortcut Win + Shift + J.

You can instantly plan follow-ups to the tasks. They are also synchronized with Microsoft Outlook automatically, so you will see them in your phone or tablet.

I Travel Only With My Cell Phone or Tablet

The situation becomes interesting when you have just your smart phone or a tablet in hand. There, you will love the integration with Microsoft Outlook.

Open the calendar event on your device and type down everything right into the field note. At the end of your day just select the events in your calendar that you want to report, right-click them and press Convert to eWay-CRM, > To Journal. eWay-CRM will automatically create the journal item for every single meeting and transfer the data.

Your Documents Won't Be Separated From Your Contacts and Projects Anymore

There is plenty of ways you can use to create a new document in eWay-CRM. The most user friendly is to drag-and-drop the document to the Documents tab in any eWay-CRM item window (project, deal, etc.).

eWay-CRM is not just an add-in for Microsoft Outlook. We have own add-ins in Microsoft Word and Microsoft Excel too. If you make a document in MS Word or MS Excel, please notice a new icon Save to eWay-CRM. You can save the document to your favorite CRM in one click.

Find out more about document management in our documentation.

Allow Your Emails to Be Saved to eWay-CRM Right Where You Want Them

If you have this function turned on, eWay-CRM automatically saves emails from known addresses and relates them accordingly.

  1. Click the eWay-CRM tab and choose eWay-CRM Settings.
  2. Go to the Emails tab and set up the parameters just as you can see in the image below.

From now on, every time you receive an email, eWay-CRM will automatically go through all email addresses on your contacts and companies to find out whether there is a match. If so, the email will be automatically saved to eWay-CRM. If there is no match, the email won't be saved to eWay-CRM.

When you send an email, you will get a small dialog that allows you to choose a superior item.

If you click Cancel, the email won't be saved to eWay-CRM. If you click just OK, the message will be saved and associated with an item found automatically (contact or company). The third option is to choose a project or a deal as a Superior Item. In that case email will be saved to the project or deal, too. It's up to you where you want your data.

There is much more to know about working with emails in eWay-CRM. Find out all about it in our documentation.

If You Are Not Sure, We Have Been Preparing Rich Descriptive and Visual Documentation

You can find in the documentation also basic information about installation of eWay-CRM and description of the interface and its main functions. There are articles about functionalities of all modules and you can know everything about customization of functions in eWay-CRM to your needs. There are also additional functions that are available for more comforting work.

We prepare for you illustrative video presentations of eWay-CRM functions in English and Czech.

Are you experiencing any trouble while using eWay-CRM? Try our FAQs whether there were any other users with the same problem.