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How to find the application log

Description

Log is a file that eWay-CRM uses for recording the information about system behavior and stability. The file allows us to help you when you are experiencing some issues. Log never contains personal information and its content is only used for diagnostics and finding out the cause of the issue.

Version

All versions of eWay-CRM

Difficulty

Low

Resolution

The file is saved in the personal directory of the user in his or her Microsoft Window profile.

In Windows XP, the file is saved here:  C:\Documents and Settings\{user's profile name}\Application Data\Memos\eWay\Log.txt

In Windows XP and higher, the file is saved here: C:\Users\{user's profile name}\AppData\Roaming\Memos\eWay\Log.txt

For eWay-CRM 5.3.0 nad higher, log is here: C:\Users\{user's profile name}\.eWay-CRM\Log.txt

You can experience situation when files are hidden and cannot be found by described paths. There is easier way how to find the file is described in the following steps:

    1. Go to the Start menu and use Run. There you need to insert "%userprofile%/.eWay-CRM" (formerly "%appdata%/Memos/eWay") and confirm it by OK. The newer versions of Microsoft Windows allow you to insert the string right into the searching field.

  1. The folder will be opened in the File Explorer and you can see the Log file.

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