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Error When Saving Document in Microsoft Word to eWay-CRM Using eWay-CRM Ribbon in Word

Description

You have opened Microsoft Word document and you want to save it to eWay-CRM by clicking Save to eWay-CRM button in the ribbon. Instead of classic eWay-CRM dialog, Save As dialog will appear. As soon as you click Cancel or OK, you will see this message:

*** EXCEPTION ***
Hash: B90E77DC47F06EDEC267F57E32A7A727
Message: System.InvalidOperationException: Unable to save file into 'C:\Users\Roman\AppData\Roaming\Memos\eWay\Documents\690852ce-1ad5-11e5-a900-0800276ed79a\Document.docx' ---> System.NotImplementedException: Method SaveAs2 not found
   v eWay.Core.ReflectionHelper.CallMethod(Object instance, Type type, String name, BindingFlags flags, Object[] parameters) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayShared\ReflectionHelper.cs:řádek 302
   v eWay.Core.ReflectionHelper.CallPublicMethod(Object instance, String name, Object[] parameters) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayShared\ReflectionHelper.cs:řádek 271
   v eWay.Core.DocumentStub.WordWrapper.SaveAs2(String fileName, Int32 fileFormat) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\WordWrapper.cs:řádek 203
   v eWay.Core.DocumentStub.WordWrapper.SaveFileAs(String strFileName) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\WordWrapper.cs:řádek 170
   --- Konec trasování zásobníku pro vnitřní výjimku ---
   v eWay.Core.DocumentStub.WordWrapper.SaveFileAs(String strFileName) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\WordWrapper.cs:řádek 176
   v eWay.Core.DocumentStub.DocumentStub.<>c__DisplayClass4.<SaveNewDocument>b__3() v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\DocumentStub.cs:řádek 157
   v eWay.Core.GUI.Common.Design.DisplayWaitCursor(Action action) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\DevExpressGUI\Design.cs:řádek 132
   v eWay.Core.DocumentStub.DocumentStub.SaveNewDocument(ItemWrapper itemWrapper, String userDefinedDocumentName) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\DocumentStub.cs:řádek 135
   v eWay.Core.DocumentStub.DocumentStub.SaveDocument(Object selectedItem) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\DocumentStub.cs:řádek 254
   v eWay.Core.DocumentStub.DocumentStub.MenuAction(String actionID, Object SelectedItem) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\DocumentStub.cs:řádek 55
TargetSite: System.String SaveFileAs(System.String)
Source: eWay.Core.DocumentStub
StackTrace:
   v eWay.Core.DocumentStub.WordWrapper.SaveFileAs(String strFileName) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\WordWrapper.cs:řádek 176
   v eWay.Core.DocumentStub.DocumentStub.<>c__DisplayClass4.<SaveNewDocument>b__3() v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\DocumentStub.cs:řádek 157
   v eWay.Core.GUI.Common.Design.DisplayWaitCursor(Action action) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\DevExpressGUI\Design.cs:řádek 132
   v eWay.Core.DocumentStub.DocumentStub.SaveNewDocument(ItemWrapper itemWrapper, String userDefinedDocumentName) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\DocumentStub.cs:řádek 135
   v eWay.Core.DocumentStub.DocumentStub.SaveDocument(Object selectedItem) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\DocumentStub.cs:řádek 254
   v eWay.Core.DocumentStub.DocumentStub.MenuAction(String actionID, Object SelectedItem) v c:\CC.NET\Projects\NAnt\Sources\eWayLibrary\eWayDocumentStub\DocumentStub.cs:řádek 55

Or you can see this error:

*** EXCEPTION ***
Version: eWay-CRM(r) Premium 5.1.0.55
Hash: 98437D012C9ADC6554A25EED133F61A2
Message: System.InvalidOperationException: Unable to save file into 'C:\Users\ptk0100\AppData\Roaming\Memos\eWay\Documents\f91270fd-0d6e-11e8-82fd-00051ba709b9\Document.docx' ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException: Command failed

v Microsoft.Office.Interop.Word.DocumentClass.SaveAs2(Object& FileName, Object& FileFormat, Object& LockComments, Object& Password, Object& AddToRecentFiles, Object& WritePassword, Object& ReadOnlyRecommended, Object& EmbedTrueTypeFonts, Object& SaveNativePictureFormat, Object& SaveFormsData, Object& SaveAsAOCELetter, Object& Encoding, Object& InsertLineBreaks, Object& AllowSubstitutions, Object& LineEnding, Object& AddBiDiMarks, Object& CompatibilityMode)

--- End of inner exception stack trace ---
v System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
v System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
v System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
v eWay.Core.ReflectionHelper.CallMethod(Object instance, Type type, String name, BindingFlags flags, Object[] parameters, Type[] parameterTypes)
v eWay.Core.DocumentStub.WordWrapper.SaveAs2(String fileName, Int32 fileFormat)
v eWay.Core.DocumentStub.WordWrapper.SaveFileAs(String strFileName)
--- End of inner exception stack trace ---
v eWay.Core.DocumentStub.WordWrapper.SaveFileAs(String strFileName)
v eWay.Core.DocumentStub.DocumentStub.<>c__DisplayClass6_0.<SaveNewDocument>b__0()
v eWay.Core.GUI.Common.Design.DisplayWaitCursor(Action action)
v eWay.Core.DocumentStub.DocumentStub.SaveNewDocument(ItemWrapper itemWrapper, String userDefinedDocumentName)
v eWay.Core.DocumentStub.DocumentStub.SaveDocument(Object selectedItem)
v eWay.Core.Office.Addins.WordAddin.Connect.ImportDocument()
v eWay.Core.Office.Addins.WordAddin.Connect.Save2eWayButton_Click(IRibbonControl control)
TargetSite: System.String SaveFileAs(System.String)
Source: eWay.Core.DocumentStub
StackTrace:
v eWay.Core.DocumentStub.WordWrapper.SaveFileAs(String strFileName)
v eWay.Core.DocumentStub.DocumentStub.<>c__DisplayClass6_0.<SaveNewDocument>b__0()
v eWay.Core.GUI.Common.Design.DisplayWaitCursor(Action action)
v eWay.Core.DocumentStub.DocumentStub.SaveNewDocument(ItemWrapper itemWrapper, String userDefinedDocumentName)
v eWay.Core.DocumentStub.DocumentStub.SaveDocument(Object selectedItem)
v eWay.Core.Office.Addins.WordAddin.Connect.ImportDocument()
v eWay.Core.Office.Addins.WordAddin.Connect.Save2eWayButton_Click(IRibbonControl control)

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

The error is caused by the abDocs Word Addin from ACER. But it is possible that similar error can be caused by different add-in.

Deactivate the add-in in Microsoft Word to solve the problem:

  1. In Microsoft Word, click File tab.

 

  1. Select Options.

  1. In left menu, click Add-ins.

  1. Click Go button in Add-ins dialog.

  1. You need to unmark abDocs Word Addin. If you remove it, the issue should be solved.