You are here: Home / FAQ / Microsoft Outlook / eWayAgent.exe crashes a moment after MS Outlook is launched

eWayAgent.exe crashes a moment after MS Outlook is launched

Description

The issue shows on the terminal server. At first, you will witness the synchronization error:

Synchronization failed
System.Runtime.InteropServices.COMException (0x80080005): Retrieving the COM class factory for component with CLSID {0006F03A-0000-0000-C000-000000000046} failed due to the following error: 80080005.
at eWay.Core.OutlookAccess.Application..ctor()
at eWay.StandardEdition.Synchronization.SynchronizeThread.SynchronizeAll(IEnumerable`1 folders, Boolean& synchronizationOK, Boolean& newData, DateTime till)
at eWay.StandardEdition.Synchronization.SynchronizeThread.Synchronize()

Then, the process will crash.

MS Windows Event Viewer has logged this error:

Faulting application name: eWayAgent.exe, version: 3.8.0.72, time stamp: 0x5421251b
Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x54bf78bd
Exception code: 0xc0000005
Fault offset: 0x000000000135e3cf
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15 

Version

All versions of eWay-CRM.

Difficulty

Medium

Resolution

Option 1: Delete the user's profile

The resolution of the issue was the deleting of the user's profile. After next launch of the MS Outlook, the eWay-CRM profile was created again and everything worked correctly.

Option 2: Delete only the profile in MS Outlook (not tested)

It is probable that deleting the profile in MS Outlook will be sufficient enough, but the option is not tested yet.

Navigation