Error When trying to display eWay-CRM List

Description

When you try to open any eWay-CRM list, you will see this error:

*** EXCEPTION ***
Version: eWay-CRM® Premium 5.0
Hash: 3BE01A1770B8E4C938D1EBAA194EEB89
Message: System.Runtime.InteropServices.COMException (0xC4104005): The operation failed.
v Microsoft.Office.Interop.Outlook.MAPIFolder.set_WebViewURL(String WebViewURL)
v eWay.Core.OutlookAccess.Folders.FolderBase.set_WebViewUrl(String value)
v eWay.Core.Office.Addins.OutlookAddin.Connect.GoToUrl(String url, Boolean addWebServerAdress)
v eWay.Core.Office.Addins.OutlookAddin.Connect.OnClick(IRibbonControl control, Boolean pressed)
TargetSite: Void set_WebViewURL(System.String)
Source: Microsoft Outlook
StackTrace:
v Microsoft.Office.Interop.Outlook.MAPIFolder.set_WebViewURL(String WebViewURL)
v eWay.Core.OutlookAccess.Folders.FolderBase.set_WebViewUrl(String value)
v eWay.Core.Office.Addins.OutlookAddin.Connect.GoToUrl(String url, Boolean addWebServerAdress)
v eWay.Core.Office.Addins.OutlookAddin.Connect.OnClick(IRibbonControl control, Boolean pressed)

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

The error is caused by Microsoft Office 2013 update KB3172524.

Option 1: Upgrade eWay-CRM to 5.1 Version

eWay-CRM 5.1 is working correctly even when the Microsoft Office update described above is installed. If you can, please update your eWay-CRM to the 5.1 version. Update should be proceeded by your administrator (see How to Update eWay-CRM System).

Option 2: Open eWay-CRM in Start Menu When Microsoft Outlook Is Closed

The hot fix is to open Microsoft Outlook by clicking eWay-CRM icon. If you do not have eWay-CRM icon on your desktop, follow these steps:

  1. At first, close all Microsoft Outlook windows.
  2. Click Start icon on your Windows and start typing eWay-CRM right away.
  3. Application will be found and you will see it in the list.
  4. Click found eWay-CRM application.
  5. Microsoft Outlook will be launched with eWay-CRM.