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Error -2068119551 during eWay-CRM installation

Description

The installation is unsuccessful and eWay-CRM will offer you the opportunity to send a log. There is the "-2068119551" error in the installation log.

The log will show this message:

2015-03-22 17:46:22,656 user DEBUG eWaySetupLauncher - Setup start!
2015-03-22 17:46:23,242 user DEBUG eWaySetupLauncher - Installed MS Outlook found. Version: '15.0.4420.1017'
2015-03-22 17:46:23,258 user DEBUG eWaySetupLauncher - C:\Users\UserName\AppData\Local\Temp\7zS3186.tmp\setup64.msi
2015-03-22 17:46:23,258 user DEBUG eWaySetupLauncher - C:\Users\UserName\AppData\Local\Temp\7zS3186.tmp\MSSQL\setup.EXE
2015-03-22 17:46:23,289 user DEBUG eWaySetupLauncher - Start installing eWay.
2015-03-22 17:46:23,289 user DEBUG eWaySetupLauncher - Run process.
2015-03-22 17:46:23,367 user DEBUG eWaySetupLauncher - Waiting for process 'msiexec.exe'. Arguments: '/i "C:\Users\UserName\AppData\Local\Temp\7zS3186.tmp\setup64.msi"'
2015-03-22 17:47:32,414 user DEBUG eWaySetupLauncher - Process exited with code = 'Successfull'
2015-03-22 17:47:32,524 user DEBUG eWaySetupLauncher - Run process.
2015-03-22 17:47:32,617 user DEBUG eWaySetupLauncher - Waiting for process 'C:\Users\UserName\AppData\Local\Temp\7zS3186.tmp\MSSQL\setup.EXE'. Arguments: '/ACTION=Install /QS=1 /FEATURES=SQLEngine /INSTANCENAME=EWAYSQL /SECURITYMODE=SQL /SAPWD=eWay-CRM123 /IACCEPTSQLSERVERLICENSETERMS=1 /SQMREPORTING=0 /ADDCURRENTUSERASSQLADMIN=1 /SQLSVCSTARTUPTYPE=Automatic /NPENABLED=1 /TCPENABLED=0 /SQLSVCACCOUNT="NT AUTHORITY\SYSTEM" /SKIPRULES=RebootRequiredCheck'
2015-03-22 17:50:12,437 user DEBUG eWaySetupLauncher - Process exited with code = '-2068119551'
2015-03-22 17:50:12,437 user ERROR eWaySetupLauncher - Installation of Microsoft SQL Server Express failed with code '-2068119551'
2015-03-22 17:50:12,625 user ERROR eWaySetupLauncher - SQL service is not registered in services
2015-03-22 17:50:12,625 user ERROR eWaySetupLauncher - Installation failed with error code '-2068119551'. 

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

You can see in the log that MS SQL Server installation failed.

Option 1: Restart your PC

Restart your PC and start the installation again. Even though the resolution seems simple, it works in most cases.

Option 2: Separate installation of MS SQL Server

Install MS SQL Server separately and relate it with eWay-CRM after its installation.

Please, follow the instructions in the article where are all steps for separate MS SQL Server installation and its connecting with eWay-CRM: Manual installation of Microsoft SQL Server 2008 R2.