Error During Deleting Item in the List or During Opening Its Context Menu

Description

If user right-clicks item in the list (e.g. contact) or he or she deletes contact, this error may appear:

System.IO.FileNotFoundException: Could not load file or assembly Microsoft.Office.Interop.Outlook, Version=11.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c or one of its dependencies. The system cannot find the file specified.
File name: Microsoft.Office.Interop.Outlook, Version=11.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c
  v eWay.Core.GUI.Dialogs.BackgroundWorkerProgressDialog.Run()
  v eWay.Core.GUI.Grid.OutlookFolderGridBase`1.DeleteSelectedItems(Boolean showProgress)
  v eWay.Core.GUI.Grid.eWayOutlookGrid.OnGridViewKeyDown(KeyEventArgs e)
  v eWay.Core.GUI.Grid.OutlookFolderGridBase`1.gridView_KeyDown(Object sender, KeyEventArgs e)
  v DevExpress.XtraGrid.Views.Base.BaseView.RaiseKeyDown(KeyEventArgs e)
  v DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.OnKeyDown(KeyEventArgs e)
  v DevExpress.Utils.Controls.BaseHandler.ProcessEvent(EventType etype, Object args)
  v DevExpress.XtraGrid.Views.Base.Handler.BaseViewHandler.ProcessEvent(EventType etype, Object args)
  v DevExpress.XtraGrid.GridControl.OnKeyDown(KeyEventArgs e)
  v System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
  v System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
  v System.Windows.Forms.Control.WmKeyChar(Message& m)
  v System.Windows.Forms.Control.WndProc(Message& m)
  v DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message& m)
  v DevExpress.XtraGrid.GridControl.WndProc(Message& m)
  v System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
  v System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
  v System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Or this error can appear:

*** EXCEPTION ***
Hash: 3354A24627F342F71C96056AE42CDD99
Message: System.IO.FileNotFoundException: Could not load file or assembly Microsoft.Office.Interop.Outlook, Version=11.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c or one of its dependencies. The system cannot find the file specified.
File name: Microsoft.Office.Interop.Outlook, Version=11.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c
   v eWay.Core.GUI.Grid.OutlookFolderGridBase`1.CreateSendByMailMenuItem()
   v eWay.Core.GUI.Grid.eWayGridView.CreateInCellMenuItems()
   v eWay.Core.GUI.Grid.eWayGridView.DisplayCustomMenu(PopupMenuShowingEventArgs e)
   v eWay.Core.GUI.Grid.eWayGridView.eWayGridView_PopupMenuShowing(Object sender, PopupMenuShowingEventArgs e)

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

You need to download and run .NET Framework Repair Tool and restart the PC after it is finished.

If the fix from previous step does not work, you can open module lists in new windows. This option is standard setting since eWay-CRM 5.4.2. If you do not have this version, you can configure opening of lists in new windows by downloading and opening this file.