You are here: Home / FAQ / Client / Email Cannot Be Marked as Kept Offline

Email Cannot Be Marked as Kept Offline

Description

User right-clicks on email in eWay-CRM and selects Keep Offline Copy.

After selecting the option, nothing happens - icon next to email is still same and when you right-click email again, you can see that Keep Offline Copy is not marked. But email can be opened.

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

to solve the issue, download this file. Unzip the file on your computer and run the file. The value in Windows Registry related to eWay-CRM that solves the issue will be rewritten.

Synchronization updates database and if you now try to mark email as kept offline, it is proceeded correctly.