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Synchronization time-outed by server

Description

The log shows this message:

Synchronization time-outed by server
eWay.Core.DataInterface.InternetConnectionException: The operation has timed out ---> System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

Version

Version that are older than eWay-CRM 3.5.12.100

Difficulty

Low

Resolution

The issue is caused by incorrect terminating the connection with the web service. The default settings of Microsoft .NET allows you to have only two active connections with one server for one process.

Following repair need to be applied only in the case when the issue is not caused by the insufficient resources on the server:

  1. You need to download new file eWayAgent.exe.config that allows you to have more connections in one time.
  2. Replace the default file in the eWay-CRM installation folder by this new one.