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Synchronization Error: Local item is newer than server item

Description

Log contains this error:

--- HASH: FB822D161B07BCA90CF9AD1AD841A3B3 ---
Synchronization failed
eWay.Core.Exceptions.StoreException: Synchronization of items in folder 'Contacts' failed. ---> eWay.Core.Exceptions.ItemUploadRequiredException: Local item '0c60b0a9-60a1-11e4-86d2-001fd0cd6290' from folder 'Contacts' is newer than server item
at eWay.Core.CachedDataInterface.CachedItemStore.SaveRemoteItemToLocalStore(OutlookItem remoteItem, Application olApplication, Boolean& isNew)
at eWay.Core.CachedDataInterface.CachedItemStore.DownloadItems(Application application, SynchronizationItem synchronizationSetting, DateTime till, Boolean& newData)
--- End of inner exception stack trace ---
at eWay.Core.CachedDataInterface.CachedItemStore.DownloadItems(Application application, SynchronizationItem synchronizationSetting, DateTime till, Boolean& newData)
at eWay.StandardEdition.Synchronization.SynchronizeThread.SynchronizeAll(IEnumerable`1 synchronizationItems, Boolean& synchronizationOK, Boolean& newData, DateTime till, Boolean disableConstraints)
at eWay.StandardEdition.Synchronization.SynchronizeThread.Synchronize()
--- END TRACE ---

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

  1. Shut down Microsoft Outlook.
  2. Open registry file: https://download.eway-crm.com/regfiles/BigSynchronizeChangesMaxItemsCount.zip
  3. Start Microsoft Outlook. Upload of items on server should start and when it is finished synchronization of data from the server should finish without error.