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What to Do When Antivirus Software Identifies eWay-CRM Installation as Virus

Description

Antivirus software is using different ways to identify viruses, but sometimes, file can be identify as virus incorrectly (false positive).

Version

All versions of eWay-CRM

Difficulty

Medium

Resolution

If you are using AVG software, you can report this false positive identification here: https://www.avg.com/en-us/false-positive-file-form

You should follow these steps if you are having issues installing eWay-CRM related to incorrect virus identification:

If the antivirus software still indicating eWay-CMR installation file as virus, please make a printscreen of this error and send it with the version of your antivirus software and version of eWay-CRM to this address: . We will analyze the issue.

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