How to set notification about email delivery


If you want to know whether the receiver opened your email, you can set a function that notifies you about that. This mechanism is not almighty, because the receiver is deciding whether the notification will be really send, but it is useful for the basic work.


All versions of eWay-CRM




Microsoft Outlook 2003/2007

  1. Click Tools > Options... in Microsoft Outlook.
  2. Stay in the Preferences tab and click the Email Options... button.
  3. In the middle of the window, you can see the Tracking Options... button. Click it.
  4. There you can set that you want Read receipt and Delivery receipt.
  5. Confirm it by OK.

Microsoft Outlook 2010 and higher

  1. Click the File tab, then select Options and click the Mail section.
  2. At the lower part of the Mail section, there is Tracking where you set that you want Read receipt or Delivery receipt.
  3. Confirm it by OK.