How to Start Update Again When There Was Error During First Attempt


During the update, some issue may happen, for example, updater is unable to download data from licence server:

--- 2019-08-13 15: 53: 53,543 [17] WARN eWayTimer [(null)] - Unable connect to License Server
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the remote station did not respond correctly after a certain amount of time, or the connection that was made was faulty the connected host did not respond
   at System.Net.Sockets.Socket.DoConnect (EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal (Boolean connectFailure, Socket s4, Socket s6, Socket & socket, IPAddress & address, ConnectSocketState state, IAsyncResult asyncResult, Exception & exception)
   --- End of inner exception stack trace ---

The update cannot run automatically after this error.


All versions of eWay-CRM




The issue that prevents update must be resolved first - in this case, it was issue described in this article. If you resolve this issue, please continue with these steps:

  1. Close Administration Application that waits for the update start.
  2. Set eWayTimer logging to ALL so the download of data from licence server can be tracked.
  3. Run web service if it is stopped.
  4. Restart eWayTimer.
  5. Run the update in Administration Application.
  6. If there is no information in eWayTimer that update files are being downloaded, you need to edit UpdateResultMessages.txt  - add blank space next to ###.
  7. Track status in eWayTimer - download of update files should start.