Restrictions of Microsoft Outlook Within Work With Tasks

Full integration of our system to Microsoft Outlook unfortunately does not bring just pros. Currently, the biggest handicap is the complete dependence of eWay-CRM Desktop on Microsoft Outlook’s functionality. Simply put, if a Microsoft Outlook function doesn't work properly you can’t expect it to work in eWay-CRM either.

Consequently, we decided to share with you the most frequently repeated errors and disadvantages that we found while testing.

Restrictions When Using IMAP Protocol (Tested on GMAIL)

Forwarded Tasks Cannot Be Opened Via IMAP.

Tested in the situation where all three users use IMAP.

The problem occurs when an assigned task (the recipient accepted the task from the submitter and became the solver) is transferred from the solver to another user. This last user, to whom the task was delegated, is unable to open the task.

Restriction When Using Microsoft Exchange

No restrictions

Restriction When Using Microsoft Exchange With IMAP Protocol

Sending tasks between a user with an MS Exchange account and a user with an IMAP account doesn't work. The task is delivered as an email message.