Microsoft Outlook 2013: Sent Emails Have No Superior Item If You Are Using IMAP

Description

You have turned on the tracking of emails, sent emails have no superior item even though superior item has been selected while sending a message. This issue is related only with the IMAP mailboxes.

Version

All versions of eWay-CRM

Difficulty

Low

Resolution

The setting of the account cannot have marked Do not save copies of sent items. To set it correctly, follow these steps

1. Go to the account settings and select Change... and then go to More Settings...
2. In the Advanced tab, be sure that you have not marked the Do not save copies of sent items. If it is marked, unmark it. You will ensure the correct function of the emails tracking.